Enhanced Community Notification Service (eCNS) Frequently asked questions

  1. What is the Enhanced Community Notification Service (eCNS)?
    eCNS is Bell Canada’s Enhanced Community Notification Service. The service supplies telephone numbers and addresses, including unlisted and do not call numbers. Residents’ names are not included. Halton Region will use Bell Canada’s Enhanced Community Notification Service to improve the Region’s emergency notification capabilities and to accurately reach as many residents as possible.
    • eCNS complements Halton Region’s existing notification system, the Community Emergency Notification Service (CENS). In the event of an emergency, CENS will phone affected households throughout Halton. CENS is one of many ways the Region notifies the public about an emergency situation.
  2. Why is Halton Region implementing this service?
    eCNS is one of many ways the Region notifies the public about an emergency situation. With Bell’s Enhanced Community Notification Service (eCNS), the Region has access to all land line telephone numbers and addresses, including unlisted and do not call numbers. This will improve our notification capabilities and allow the Region to accurately reach as many residents as possible.

  3. Does eCNS cover all telephone numbers in Halton?
    The eCNS calling list includes telephone numbers and address information for listed and unlisted subscribers. This initiative has increased the reach of Halton’s existing notification service.

    Wireless telephone numbers (cell phones), four party lines and nomadic Voice over Internet Protocol (VoIP) telephone services and devices for hearing-impaired users will not receive notification through eCNS. Residents in their homes who are using these other services will be notified through other communications.

  4. How else will the Region communicate with residents in case of an emergency?
    In case of an emergency, Halton Region uses a variety of tools to alert residents including the telephone-based Community Emergency Notification Service, local media (radio, television, newspapers, online news channels), the Region’s official Twitter feed (@RegionofHalton) and alerts on halton.ca.
    In some instances, residents would be notified by police vehicle loudspeaker or emergency services personnel going door-to-door.