Flood Support

Experienced a flood?

  • Call Halton Region by dialing 311 to help determine the cause and get help with next steps.

Get ready for heavy rains

Weather patterns are changing. Average temperatures and rainfalls in Canada have increased over the past 60 years, resulting in more extreme weather, such as severe storms and floods. These weather events increase the risk for basement flooding.

Halton Region's first priority is resident safety, and we have information and support services to help homeowners be prepared for potential flooding and learn what they can do to protect themselves, their families and their homes.

Halton Region’s Basement Flooding Mitigation Study

Following severe weather events in 2014, including the August 4 rain storm that resulted in thousands of flooded basements in Burlington homes, Halton Region commissioned a comprehensive study to identify actions that can be taken to reduce the risk of future flooding from sanitary sewer backup Region wide. The study is well underway. Learn more and sign up to receive study updates and findings.

Sanitary sewer flooding financial support programs

If you have experienced flooding from a sanitary sewer backup, you may qualify for financial assistance from Halton Region. The Region currently provides 2 programs to help support residents who have experienced flooding due to sanitary sewer back-up. These programs include:

  • Sewer Backup Flooding Grant (i.e., Ex-Gratia Grant Program)

    If your basement has flooded due to a sanitary sewer back-up, you may qualify for financial assistance in the amount of $1,000. This grant can help residents to either offset the cost of a deductible on their personal home insurance or help with flood-related clean-up costs.

    If you have experienced a sewer back-up and you are interested in applying for this program, please dial 311. Once your information has been received, a Regional employee will be sent to your home as soon as possible to assess the flood damage to your home. Upon confirming that the basement flooding was due to a sanitary sewer backup, the Regional staff will provide the homeowner with an Ex-Gratia Grant From to fill out and submit to the Region.

    Once the form has been received by the Region, the $1,000 cheque will be processed and mailed back to the homeowner. This may take 4-6 weeks.

  • Basement Flooding Prevention Subsidy Program
    Halton Region offers a one-time Basement Flooding Prevention Subsidy. Residents can receive a maximum of $2,725.00 to complete a number of retrofits to the home to reduce the risk of future basement flooding from sanitary sewer backup. Visit our Basement Flooding Prevention Subsidy Program page for further details.

Safety in the event of a flood

Before you enter your basement

Entering a wet basement could be hazardous! Protect your health and safety and that of your loved ones. Before you enter your basement, consider the following:

  • Electrical Shock – When your basement is wet, there is a legitimate risk of electrical shock. If you are positive that you can safely do so, turn off your home’s power at the main breaker panel.
  • Gas leaks – Protect yourself against gas leaks. If you smell gas, leave the house right away and then contact your gas company immediately.
  • Pollutants – The flood water in your basement may have originated from the sanitary sewer or contain raw sewage. Protect yourself by wearing gloves, safety glasses and a face mask. Be sure to wash thoroughly after any contact with sewage or items touched by sewage.
  • Chemicals – Cleaning may expose you to a wide range of contaminants, including those from the cleaning agents being used and ones that may have entered from flood waters. When cleaning up after a flood, be sure to ventilate well and limit your exposure to chemicals.
  • Structural damage – Under certain conditions a flood may weaken walls or even ceiling structures. Do not risk your health and safety. If there is any concern that the structural integrity of your dwelling has been compromised, leave the area and call in the experts.

Please visit our After The Flood page to make certain that the cleanup and repair of your home is performed in a safe and healthy manner.

Drinking water and food safety

Halton Region monitors the quality of our drinking water 24/7. Municipal drinking water is safe following the storm, but if you have concerns, please dial 311.

If you have been without power for an extended period of time, the safety of your food may be compromised. Learn more about food safety and safe water during a power outage.

Call your insurance company

Your insurance company can provide you with immediate advice on any standard clean-up procedures, contractors to call, and claim procedures. Tips and precautions for cleaning up after the flood can be found at After The Flood.

In general:

  • Make sure you take plenty of photos and document items that have been damaged or need to be replaced. Before you start buying new items, make sure you are familiar with the coverage you have with your insurer. Keep all receipts for emergency work, repairs and/or purchases.
  • Based on your insurance, you may be covered for such an occurrence. Even if you have insurance coverage, the home owner is often responsible for the clean-up, repairs and replacement of lost property.
  • An insurer is more likely to look favourably on home owners planning to undertake work on their own to reduce the likelihood of future flooding. Repeat claims with no effort to minimize future risk may be sufficient reason for an insurance company to discontinue future coverage for floods.