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1151 Bronte Road, Oakville
Ontario, Canada, L6M 3L1
Phone: Dial 311 or
Toll free: 1-866-442-5866
Email Halton Region
A water service line is the pipe that runs underground from the watermain at the street into your home where it connects to the water meter.
The responsibility and cost of maintenance, service and repair of the water service lines differ depending on the location of the line.
Responsibility breakdown for a typical single-detached home
The curb stop is typically located just outside the homeowner’s property line, usually on the municipal side of the property.
Responsibility breakdown for a multi-unit building
STEPS TO TAKE BEFORE YOU START FLOWING YOUR WATER
In order to avoid being charged for the extra water use, you must follow these steps:
STEPS TO TAKE ONCE YOU HAVE BEEN NOTIFIED TO STOP FLOWING YOUR WATER
Once all danger of freezing has passed, and you have been notified by the Region to stop flowing your water, provide the following information to
If you fail to report the initial and final meter reads and corresponding start and end dates you flowed the water, you will be charged for the water consumed according to standard rates and meter reading.
(box) is the top of the curb stop valve, accessible at ground level on the driveway or front yard (show image when mouse hovers). It may be buried or hidden from view.
For problems or questions regarding this site, please email Halton
or dial 311 or 905-825-6000
Toll free 1-866-4HALTON (1-866-442-5866) | TTY: 905-827-9833
Halton Region is composed of
the City of Burlington,
the Town of Halton Hills,
the Town of Milton,
and the Town of Oakville .