2014 Familiarity with the Halton Region Health Department Indicator Report

Purpose of the Health Indicator Report

To determine familiarity with, use of and satisfaction with the Halton Region Health Department’s (HRHD) programs or services among Halton adults aged 18 and over.

Background

The HRHD provides Halton residents with a variety of programs, services, and information on subjects such as physical activity, nutrition, tobacco, prenatal health, cancer prevention, mental health, and substance use.1 The HRHD also inspects restaurants, pools, spas and other public locations to protect Halton residents from infectious diseases and environmental hazards.1 In addition, the HRHD offers a variety of clinical services including Sexual Health Clinics, the Stop Smoking Clinic, and Community Immunization Clinics.1 For more information on programs or services offered by the HRHD, visit the Halton Region Health Department website at www.halton.ca/health.

This Health Indicator Report uses data from the Rapid Risk Factor Surveillance System.

Key Findings

Familiarity with Programs or Services

  • The percentage of Halton adults who reported being familiar with programs or services offered by the HRHD increased from 53% in 2002 to 68% in 2014. This increase was statistically significant.
  • There were no statistically significant differences by sex, age, municipality, income or education in the percentage of Halton adults who reported being familiar with HRHD programs or services.

Use of Programs or Services

  • The percentage of Halton adults who reported that they or their family have ever used a HRHD program or service increased from 30% in 2002 to 48% in 2014. This increase was statistically significant.
  • There were no statistically significant differences by municipality or income in the percentage of Halton adults who reported that they or their family have ever used a HRHD program or service.

Satisfaction with Programs or Services

  • In 2014, 96% of Halton adults who had used a HRHD program or service were very or somewhat satisfied, and 4%* were very or somewhat dissatisfied.

Source of Information

  • In 2014, among Halton adults who were familiar with programs or services offered by the HRHD, the most common ways that they had found out about that program or service were:
    • Hospital, clinic or medical professional (33%)
    • Family, friend, acquaintance, work or school (21%)
    • Newspaper (11%)
    • Internet or email (11%)

Preferred Information Format

  • In 2014, Halton adults most commonly indicated that they would prefer receiving information about HRHD programs or services by:
    • Mail (37%)
    • Internet or email (33%)
    • Newspaper (26%)
    • Pamphlet, flyer, brochure or magazine (9%)

References

  1. Halton Region Health Department. (n.d). Public Health. Accessed April 2015 from http://www.halton.ca/living_in_halton/public_health/health_wellness/physical_activity/