What is the Difference Between 911 and 311?

911 and 311 are both available 24 hours a day, 365 days a year.

Call 911 when:

  • You require the immediate response of police, fire and/or an ambulance.
  • You have a life threatening situation.
  • You need to report a fire or other dangerous situation.
  • A crime is in progress.

Call 311 when:

  • You need to obtain information about an emergency
  • You want to ask about the availability of local services
  • You need to find the location or availability of shelters or other services
  • You need the non-emergency phone numbers for fire, police or ambulance
  • You need to reach:
    • Halton Region
    • City of Burlington 
    • Town of Halton Hills
    • Town of Milton
    • Town of Oakville
    • Halton Regional Police Service (non-emergency)
    • Halton District School Board
    • Halton Catholic District School Board

Note:
  • You can only reach Halton 311 when you dial 311 within Halton Region. If outside Halton Region, you can reach Halton 311 by dialling 905-825-6000 or 1-866-442-5866.
  • Multi-language service is available on both 911 and 311.

For problems or questions regarding this site, please email Halton Region or dial 311 or 905-825-6000

Toll free 1-866-4HALTON (1-866-442-5866) | TTY: 905-827-9833

Your Privacy and Our Website Terms of use

Halton Region is composed of the City of Burlington, the Town of Halton Hills, the Town of Milton, and the Town of Oakville .