Halton Region Accessibility Plan – 2010 update
The Halton Region Accessibility Plan (
342KB) has been approved by Regional Council through Report No. LPS 19-10 (186KB). The plan sets out a number of improvements aimed at making the Region’s programs and services more accessible to people with disabilities.
Accessible Customer Service Policy
On June 3, 2009, Regional Council approved the Accessible Customer Service Policy (95KB) through Report No. LPS 63-09 (117KB). The Policy’s content reflects the requirements of Ontario Regulation 429/07 and compliance direction provided by the Accessibility Directorate of Ontario, Ministry of Community and Social Services.
Accessible Customer Service Policies and Procedures - Alternate Formats
Halton Region will provide, upon request, policies and procedures relating to the provision of goods or services to people with disabilities in a format that takes into account the person's disability. Please use the feedback process to make your request. If using the feedback form, ensure you include your contact information and list the document(s) as well as the format you are requesting them in, in the comment box.
Provide Feedback - How may we help you?
At Halton Region, we are striving to make our customer service more accessible. Have you recently accessed the goods and services at Halton Region? Is there something we could be doing better? We want to hear from you.
Provide us your feedback by:
We will need to know:
- Contact Information: Customer’s name, address, phone number, e-mail, preferred method of communication – required in order to acknowledge receipt of feedback if appropriate.
- Type of good or service accessed: Location, time, date, staff involved (if known).
- Concern/Issue
- Suggestions to address concern: How could we improve our service next time?
Contacts:
If you would like to make a comment or ask a question, please feel free to contact:
Gabrielle Baldazzi, Senior Policy Advisor
905-825-6000 ext. 7485
Toll free: 1-866-4HALTON (1-866-442-5866)
TTY: 905-827-9833