Halton Region Integrated Accessibility Policy and Multi-Year Plan

On November 14, 2012, Regional Council approved the Halton Region Integrated Accessibility Standards Policy (41KB) and Multi-Year Accessibility Plan (2012-2017) (798KB).   

Both the Policy and the Plan are required by Ontario Regulation 191/11 – Integrated Accessibility Standards (IASR) . The IASR includes a number of requirements relating to training, procurement, information and communications, and employment.  The Plan sets out the steps that Halton Region will take over the next few years to respond to the IASR.

Accessible Customer Service Policy

On June 3, 2009, Regional Council approved the Accessible Customer Service Policy (37KB) through Report No. LPS 63-09 (117KB). The Policy’s content reflects the requirements of Ontario Regulation 429/07 and compliance direction provided by the Accessibility Directorate of Ontario, Ministry of Community and Social Services.

Accessible Customer Service Policies and Procedures - Alternate Formats

Halton Region will provide, upon request, policies and procedures relating to the provision of goods or services to people with disabilities in a format that takes into account the person's disability.  Please use the feedback process to make your request.  If using the feedback form, ensure you  include your contact information and list the document(s) as well as the format you are requesting  them in, in the comment box.

Provide Feedback - How may we help you?

At Halton Region, we are striving to make our customer service more accessible. Have you recently accessed the goods and services at Halton Region? Is there something we could be doing better? We want to hear from you.

Provide us your feedback by:

Contacts:

If you would like to make a comment or ask a question, please feel free to contact:

Gabrielle Baldazzi, Senior Policy Advisor
905-825-6000 ext. 7485
Toll free: 1-866-4HALTON (1-866-442-5866)
TTY: 905-827-9833