Accessibility

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Halton Region Accessibility Plan – 2011 update

The Halton Region Accessibility Plan ( Adobe Portable Document Format (PDF) 342KB) has been approved by Regional Council through Report No. CA-13-11(186KB). The plan sets out a number of improvements aimed at making the Region’s programs and services more accessible to people with disabilities.

Accessible Customer Service Policy

Halton Region’s Public Facilities Service Disruptions

View list of any known service disruptions at our public facilities.

On June 3, 2009, Regional Council approved the Accessible Customer Service Policy ( Adobe Portable Document Format (PDF) 37KB) through Report No. LPS 63-09 (117KB). The Policy’s content reflects the requirements of Ontario Regulation 429/07 and compliance direction provided by the Accessibility Directorate of Ontario, Ministry of Community and Social Services.

Accessible Customer Service Policies and Procedures - Alternate Formats

Halton Region will provide, upon request, policies and procedures relating to the provision of goods or services to people with disabilities in a format that takes into account the person's disability. Please use the feedback process to make your request. If using the feedback form, ensure you include your contact information and list the document(s) as well as the format you are requesting them in, in the comment box.

Provide Feedback - How may we help you?

At Halton Region, we are striving to make our customer service more accessible. Have you recently accessed the goods and services at Halton Region? Is there something we could be doing better? We want to hear from you.

Provide us your feedback by:

Online form
Phone: dial 311 or TTY: 905-827-9833
E-mail: accesshalton@halton.ca
Mail:
- Halton Region
  c/o Access Halton
  1151 Bronte Road
  Oakville, ON
  L6M 3L1
In person: Halton Regional Centre
- Verify routes with Oakville Transit at 905-815-2020

We will need to know:

Contact Information: Customer’s name, address, phone number, e-mail, preferred method of communication – required in order to acknowledge receipt of feedback if appropriate.
Type of good or service accessed: Location, time, date, staff involved (if known).
Concern/Issue
Suggestions to address concern: How could we improve our service next time?

Contacts:

If you would like to make a comment or ask a question, please feel free to contact:

Gabrielle Baldazzi, Senior Policy Advisor
905-825-6000 ext. 7485
Toll free: 1-866-4HALTON (1-866-442-5866)
TTY: 905-827-9833