Service Coordination

The Healthy Babies Healthy Children program provides a service coordinator for eligible families with children 0-3 years of age, to help them coordinate support services with community agencies.

What do service coordinators do?

Service coordinators:

  • Develop a caring relationship with the family
  • Help families identify their needs
  • Help families develop a plan to meet their needs
  • Link families to needed Community Services & Resources for Families
  • Provide regular phone contact and home visits
  • Refer families to the Family Visitors
  • Organize meetings with the family and other workers involved with the family.

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Who are service coordinators?

  • Professional staff with specialized knowledge in child and family health, skills in health teaching, communication, problem solving, conflict resolution and planning.
  • Backgrounds may vary and may include public health nurses, developmental counsellors and social workers from a variety of agencies.

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Can I have a service coordinator?

  • You can become involved with HBHC anytime during You may qualify for a family visitor anytime during the growth of your family: before your baby is born, after your baby is born or later on.
  • A health professional will provide a confidential telephone call followed by a home visit to assess your family’s needs and to determine if you qualify for the Healthy Babies Healthy Children program.
  • Families eligible for the program will receive on-going support from a service coordinator and a Family Visitor, if desired.