What is 311?

311 logo with text One Call Does It All Halton Government Services.

What is 311?

  • 311 is an easy-to-remember, three-digit, non-emergency telephone number that offers a single window of direct access to Halton government services. 
  • 311 provides free, multilingual assistance to anyone calling from within Halton.
  • It allows citizens to request a service or receive general information.

top of page

Whose services can I access by dialing 311?

  • Halton Region
  • City of Burlington
  • Town of Halton Hills
  • Town of Milton
  • Town of Oakville
  • Halton District School Board
  • Halton Catholic District School Board
  • Halton Regional Police Service (non-emergency calls)

top of page

Why do we need 311?

  • 311 means you don't need to know which Halton government provides a particular service. You don't have to sort through dozens of telephone numbers to find the people you need to talk to.
  • 311 also provides an easy-to-remember telephone number for non-emergency police calls which will reduce the burden of non-emergency calls made to 9-1-1.

top of page

How does 311 work?

  • 311 calls will be answered by customer service representatives in Access Halton.
  • While 311 is a program of Halton Region, callers will be able to access the programs and services provided by any of the eight partner organizations:
    • Regional and Local Municipal governments
    • Halton Regional Police Service
    • Halton District School Board
    • Halton Catholic District School Board
  • The customer service representatives will use a powerful database of about 1,500 records to respond to your inquiries on a vast array of Halton government services.

top of page

What are some examples of 311 calls?

  • reports of potholes
  • questions on site plan applications
  • location and hours of libraries
  • requests to register for parks and recreation programs
  • complaints about parking bylaw infractions
  • reports of stolen property after an event has occurred
  • requests to hire police officers for special events
  • reports of motor vehicle accidents
  • queries on police security checks 
  • reports of suspected food poisoning
  • queries about well water
  • requests to book travel health clinic appointments
  • reports of dog bites
  • requests for financial assistance
  • queries on child development
  • queries on road construction projects
  • reports of sewer backup
  • reports of missed garbage collection
  • queries on acceptable items for recycling

top of page

What are the hours of operation?

  • You can dial 311 any time and speak to a live person.
  • Regular business hours of 8:30 am to 4:30 pm.
  • After regular business hours, only those of an urgent nature will be handled.

top of page

top of page

Will 311 work from cell phones, payphones, etc.?

  • Yes.

top of page

Can I still call the city or town directly using the ten digit number I have previously used to reach them?

  • Yes, and if you know the name of the person you wish to speak to, you should always call the ten-digit numbers.

top of page

How can I learn more about 311?

To learn more contact:

top of page