Water Meter Replacement Program

Water Meter Replacement Program

A water meter is a device that measures how much water you use. This information is provided to your local hydro-electric company and determines your monthly water bill.

Due to fraudulent door-to door activity, please remember the following:

Halton Region employees or contractors do not contact residents to sell products or service and carry Halton Region identification. It is your right to ask to see the identification.

If you are concerned about the legitimacy of the individual at your door, do not let them in to your home and contact the police if necessary.

What is a water meter?

A water meter is a device that measures how much water you use. Water meters are typically located in the basement along the front wall and near the floor.

The meter measures how much water is consumed in your home and this information is used to determine your monthly water bill.

It is important that your water meter is working efficiently to ensure accurate billing information.

Water meter replacement program

Each year, Halton Region identifies and replaces residential water meters that are malfunctioning or approaching the end of their useful life.

In 2017, as approved by Regional Council, Halton is replacing approximately 13,000 of the oldest residential water meters across the region. Halton Region has contracted Neptune Technology Group to replace these water meters on Halton’s behalf.

If you have received an introductory letter from Halton Region and follow up brochure in the mail from Neptune Technology Group, then your water meter has been identified as old or inefficient and must be replaced.

Participation in this program is mandatory and there will be no charge to the property owner for this replacement.

You can book online or call 1-800-667-4387. For your convenience, Neptune Technology provides evening and weekend appointments. It will take approximately 1 hour to complete the replacement. A person 18 years of age or older must be present during the appointment.

If you foresee any issues with replacing your water meter, please notify Neptune Technology Group as soon as possible so that they can assess and evaluate your situation.

Frequently asked questions

Why did I receive mail from Neptune Technology Group to replace my water meter?

Halton Region has contracted Neptune Technology Group to replace your water meter as part of the Council- approved Water Meter Replacement Program.

The water meters being replaced are at least 20 years old and have become obsolete. As water meters reach the end of their life, they can become less accurate and may even leak. Replacing these older meters will ensure meter reading accuracy, reducing the chance of errors on your water bill. They will also allow staff to read your meter more efficiently, using a touch pad located outside your house.

How do I know that the person at the door is from Neptune Technology Group?

Every Neptune technician is a licensed, trained professional and can be identified by their uniform and carry a Halton Contractor ID card which includes their name, picture and ID number, and will have a Halton contractor sign on their vehicle. Residents are encouraged to ask technicians to see their Halton ID badge prior to allowing entry. 

Please remember: Be mindful of who you let in your home. Neptune Technicians do not sell products and will never ask for payment.  If you are concerned about the legitimacy of the individual at your door, do not let them in to your home and contact the police if necessary.

How will I know if I am a part of this replacement program?

You will receive an introduction letter in the mail from Halton Region and a brochure from Neptune Technology instructing you on how to book your appointment.

Why did I get a letter but my neighbour did not?

Halton Region is only replacing water meters that are at least 20 years old as they have become obsolete. Your neighbour may not have received a letter if their meter has already been replaced through a previous program or service call.

Is it mandatory to participate in the program?

Yes. Under By- law No. 131- 10, Section 111, L. 37(1), participation in this program is mandatory. A failure or refusal to replace your water meter through this program constitutes an offence and can result in fines or penalties or both, including possible interruption of your water supply. Replacing old obsolete water meters benefits the homeowner and the Region as this reduces the chances of leaks and inaccurate reads, which may result in disputes and lost time.

How do I book an appointment?

Once you receive your unique reference number from Neptune Technology, you can book online at watermeterappt.com or over the phone by calling 1-800-667-4387.

How long will the replacement take?

A typical meter replacement takes approximately one hour to complete. The technicians will need access to your basement. An adult of at least 18 years of age must be home for the entire appointment. This person will be asked to verify and sign the service order as confirmation of completion.

Prior to your appointment, please ensure that you provide a clearance area of at least 18 inches wide by 18 inches high around the meter and that your water shut off is clear of obstruction and is operational.

For your convenience, evening and weekend appointments are available.