1151 Bronte Road, Oakville
Ontario, Canada, L6M 3L1
Phone: Dial 311 or
Toll free: 1-866-442-5866
Email Halton Region
Halton Regional Council has appointed ADR Chambers Inc. to act as Ombudsman for the Region and the Halton Community Housing Corporation (HCHC), as part of its commitment to being a transparent and accountable government.
An Ombudsman is an impartial investigator who looks into complaints about the administration of the Region’s and/or HCHC’s services or programs, in those instances where the Region’s or HCHC’s internal complaint procedures and processes have not resolved the issue to your satisfaction. Before contacting the Ombudsman, you must always try to resolve complaints through regular channels first.
A complaint may only be filed with the Ombudsman if it is related to the administration of the Region and/or HCHC. It is not a request for service (i.e. notifying the Region of missed garbage collection) or an inquiry (i.e. requesting specific information related to a program or service).
If you have already tried to have your complaint addressed by the Region and/or HCHC and are not satisfied with the outcome, you can contact the Ombudsman.
The Complaint Form is available on the
Ombudsman’s website. You must complete the complaint form, sign it and forward it along with any supplementary documents directly to the Ombudsman. Regional staff cannot forward complaints.
Please note that anonymous complaints will not be accepted.
The Ombudsman will review your complaint, determine whether or not it falls within the Ombudsman’s jurisdiction and contact you regarding next steps in the process. For details about how the process works, please refer to the complaint process on the
If you require assistance with the Complaint Form or process or require information in an alternate format, please contact the
ADR Chambers Ombuds Office directly.
For problems or questions regarding this site, please email Halton
or dial 311 or 905-825-6000
Toll free 1-866-4HALTON (1-866-442-5866) | TTY: 905-827-9833
Halton Region is composed of
the City of Burlington,
the Town of Halton Hills,
the Town of Milton,
and the Town of Oakville .