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Access to Regional Services during COVID-19


Accessing essential Regional services over the holidays

Essential Regional services will remain available over the holidays. Many Regional facilities will be closed from Friday, December 24 until Tuesday, January 4. For assistance, please visit, email or call 311. Thank you to all staff continuing to deliver essential Regional services over the holidays and those responding to the COVID-19 pandemic.


To support the containment of COVID-19, many Halton Region buildings will be closed to the public until further notice. While buildings are closed, the Region will continue to provide critical services to residents and businesses. Many services will be available online, by phone or by appointment. Critical construction projects that are vital to our local economy will also continue until further notice.

While our facilities remain closed, construction is continuing to improve customer service, accessibility and security at Halton Regional Centre, 1151 Bronte Road, Oakville (Google map). Starting Wednesday, August 18, if you need to visit Halton Regional Centre, please enter the building through the temporary main entrance and newly constructed south courtyard in the main block of the building. The previous main entrance on the west side of the building is now closed. There will be a temporary Access Halton service counter and security desk positioned at the new entrance while construction continues on a permanent multi-service counter, improved lobby and public space.

The new temporary main entrance and accessible parking near the main entrance is identified in the map:

A drop-box is available at the main entrance of Halton Regional Centre for residents and businesses that need to drop-off any necessary documents. Signage will be posted at Regional buildings with service access instructions. However, residents are encouraged to delay all non-essential business and consider accessing Halton Region through our website, phone or email wherever possible.

Please review the information below for information on how to access our programs and services at this time.


Have you completed your wellness check today?


All employees, visitors and contractors must complete a Wellness Check before entering our Regional facilities.


Stay home if you feel unwell, even if your symptoms are mild.

Water Services

Recycling and Waste

  • Curbside collection programs: 
    • Curbside collection programs will continue, including Blue Box, Green Cart, Yard Waste, Bulk Waste, metal and appliance appointments and garbage. View your weekly schedule.
      • Please wrap all mattresses and box springs in plastic before placing at the curb for bulk waste collection.
      • Please bag and tie all garbage and organic material. Loose items will not be collected.
  • Pickup or exchange of Blue Boxes and Green Carts: Service is available at Halton Waste Management site only. To limit interaction with staff, residents will be required to pick up their own and carry them to their vehicles. 
  • Garbage tags: Service is available online. Tags are also available for purchase at select retail locations. Find pickup locations.
  • Diaper tags: Service is available online.
  • Halton Waste Management Site (HWMS): 
    • Regular operating hours still in effect.
    • Only credit or debit will be accepted (no cash or coins).
    • HWMS Spring Sunday Openings in May and June have been cancelled through June 30. 
    • Donation drop-off at the Reuse Depot has resumed. Furniture is not being accepted at this time.
    • Reuse Paint and Stain Depot remains closed until further notice. 
    • The Fall Compost Giveaway has been cancelled.
      • Please consider donating to your local food bank in lieu of this event.
    • Tours have been suspended until further notice.
  • Special Waste Drop-off Days: Events are cancelled for 2020. 

Financial Assistance


  • Housing: Services are available online or by calling 311. Essential in-person services are available by appointment.
  • Shelters (family and individual): Services are available online. For emergency shelter services, please call 311.

Tick Submission


  • Rain Barrel Sales: All rain barrel sales have been cancelled for 2021.
  • Well Water Quality Testing: Well water samples can be dropped off at Halton Regional Centre.

Oral Health

  • Oral Health: Service is available online or documents can be placed in the drop off box at Halton Regional Centre.

Open spaces (per Provincial emergency order)

  • Basketball courts: closed until further notice.
  • Outdoor allotment gardens, community gardens, and outdoor picnic sites/shelters/benches in recreational areas: closed until further notice.
  • Halton Regional forests: reopened on May 22, 2020. Please continue to practice physical distancing while visiting these spaces to help protect yourself and others. 
  • Millennium Garden (Halton Regional Centre): (Google map) closed until further notice.

The Stop Smoking Clinic

Regional Permits



Development and Planning

Children Services

  • Children Services: Services are available online.
  • Halton Parents: Providing support to families via email, telephone and social media. You can connect with a public health nurse by emailing, by following Halton Parents on Facebook or Twitter, or by calling 311.

Oral Health

  • Oral Health: Service is available online, or documents can be placed in the drop off box at Halton Regional Centre.

Immunization Records

Regional Child Care Centres

Halton Community Housing Corporation (HCHC)

Services for Seniors

Job Seeker

Statements of claim

  • Statements of claim: Please place documents in the drop off box at Halton Regional Centre.
  • Other documentation: Please place documents in the drop box at Halton Regional Centre (you can also visit the program webpage to check if documents can be sent by email).

Funding opportunities

  • Halton Region truly appreciates the work of community partners that are supporting residents during the COVID-19 situation. For information on funding opportunities for local organizations, please email