Transportation is no-charge for people facing barriers getting to their vaccination appointments.
If you are able, please drive yourself to the clinic or ask a family member or a support person to take you. This will ensure that we help those that need the service most. If you will be travelling to a clinic with someone from outside of your household, please review our COVID-19 Public Health Guidelines: Car Travel for tips on how to travel safely (PDF file).
If transportation is a barrier to getting to your appointment, please choose one of the options below:
Option 1: Request a no-charge ride through one of the local taxi services listed below.
To have the cost of the taxi service covered you must provide the taxi service with your vaccination appointment Confirmation Number. This number was provided to you when you booked your appointment. You can also use our Verify your appointment tool to obtain your appointment Confirmation Number.
Please book transportation at least 48 hours in advance of your clinic appointment.
Option 2: Request a ride through the Ontario Community Support Association(external link).
The Ontario government has partnered with the Ontario Community Support Association(external link) to help people with disabilities, and seniors with mobility issues, to safely get to and from COVID-19 vaccination clinics.
To book a ride through the Ontario Community Support Association(external link) you need to:
- Have a vaccine appointment booked for the date you are requesting transportation;
- Be a person with a disability within the meaning of the Accessibility for Ontarians with Disabilities Act, 2005. This can include physical, developmental, learning, mental health, hearing and visual disabilities; and
- Have limited or no access to safe transportation or face barriers to getting to or from a COVID-19 vaccine appointment.
Other things to know about this service:
- One caregiver or support person can go with you, to and from the COVID-19 Vaccine clinic.
- You may have the same driver both ways or two different drivers.
Option 3: Arrange for a Paramedic to administer your vaccine at your home, through your primary health care provider.
If you have mobility challenges or medical reasons that prevent you from attending a vaccination clinic, you may be able to have a Paramedic vaccinate you in your home. This can be arranged through your primary health care provider. To arrange for vaccination in your home, your primary health care provider is required to complete a ‘Physician Request Form for COVID-19 Vaccination of Homebound Patients’ and to submit it to firstname.lastname@example.org. For further details about this process, have your primary health care provider refer to the April 23, 2021 e-fax to physicians(PDF file). Please contact 311 for any questions about this process.