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Tenants Section

Learn about the various resources available to tenants of the HCHC program.

As a tenant in Halton region, you may have questions relating to your housing. Here you will find helpful information ranging from tenant policies to maintenance requests.

Don't see what you're looking for? Contact Access Halton or your Tenant Service Advisors for more information.

HCHC Residents Guide: (PDF file)
A reference guide of frequently asked questions and concerns related to your HCHC housing

Need a repair?

Halton Asset Management Staff aim to provide efficient and reliable support to HCHC tenants. Although we strive to address all requests, priority will be given to emergencies and maintenance requests of an urgent matter.

If you have emergency repairs, call 311, available 24/7 for emergencies only. Emergency repairs includes:

  1. Flooding
  2. Gas Leak
  3. Roof Leak
  4. Dangerous electrical issues
  5. Broken smoke or carbon monoxide detectors
  6. Loss of heat

If you have priority repairs, complete this online form or call 311. Priority repairs include:

  1. Leaky faucet or running toilets
  2. Fridge or stove repairs
  3. Grab bar repairs
  4. Pest control

If you have a routine maintenance, comple this online form or call 311. Routine maintenance includes:


  1. light fixtures
  2. screen doors
  3. cabinets
  4. drywall
  5. garage doors
  6. doorbells
  7. towel bars

If you would like to speak with a member of the Asset Management team directly, call 311 or 905-825-6000.