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HCHC Tenant Forms and Information

HCHC Tenant Forms and Information

Repairs and maintenance

Halton Region aims to provide efficient and reliable support to HCHC tenants. Although we strive to address all requests, priority will be given to emergencies and maintenance requests of an urgent matter.

If you need emergency repairs, call 311, available 24/7 (off-hours services are for emergencies only). Emergency repairs include:

  • flooding
  • gas leak
  • roof leak
  • dangerous electrical issues
  • broken smoke or carbon monoxide detectors
  • loss of heat

If you need priority repairs, submit an online maintenance request (external link) or call 311. Priority repairs include:

  • leaky faucet or running toilets
  • fridge or stove repairs
  • grab bar repairs
  • pest control

If you need routine maintenance, submit an online maintenance request (external link) or call 311. Routine maintenance includes fixing broken items, such as:

  • light fixtures
  • screen doors
  • cabinets
  • drywall
  • garage doors
  • doorbells
  • towel bars

Tenant forms

Are you a tenant of the Halton Community Housing Corporation? The following policies affect you as a tenant, and the related forms provide useful information about pet and vehicle registrations, PAD requests, complaints, and more.

To review a hard copy of the HCHC Policies, please speak to your on-site tenant services advisor. For access to the full list of all tenant policies and forms, please search the HCHC library.

Download HCHC Tenant Handbook (PDF file)

Policies

Forms and guides

Service agreements

Download the Master Services Agreement (Amended) Between Halton Region and HCHC (PDF file) .

Contact

If you need more information or assistance as a tenant of HCHC, please email accesshalton@halton.ca, call 311 or contact or your tenant service advisor.

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