As we celebrate Customer Service Week (October 6–10), we’re shining a spotlight on the incredible team behind Access Halton—our frontline experts who connect residents to the Regional services they need every single day.

Each year, our Access Halton team handles more than 304,000 service requests, not to mention the hundreds of requests that come through social media and other channels. Annual service requests include more than:

• 216,000 calls
• 40,000 online requests
• 20,000 emails
• 26,000 in-person visits

Whether it’s a question about waste collection, Regional roads, paramedic services, water and wastewater, childcare, public health, housing, or financial assistance, they’re ready with answers and compassion.

What makes this team exceptional? Knowledge. Their ability to navigate the Region’s wide range of services is nothing short of a superpower. From routine inquiries to urgent, emotional calls from residents in crisis, Access Halton is a lifeline—providing guidance, support, and solutions.

In times of emergency, they work closely with program areas to ensure that residents receive timely and accurate information when it matters most.

Contact us if you ever need help. Email accesshalton@halton.ca  , call 311   (within Halton), connect with us on social @regionofhalton or visit us in person. You’ll be met with professionalism, empathy, and a commitment to service.

To our Access Halton team and all our front-line service teams at Halton: thank you for being the voice of the Region and a trusted resource for our community. Your work makes a difference—every single day.