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Visiting Protocols


Visiting protocol


What to do before you visit:

  • Consider your own personal health and susceptibility to COVID-19 in determining whether visiting the long-term care home is appropriate. If you are ill, please stay home.
  • If you are visiting outdoors, ensure that you bring a mask or face covering that you can wear for the duration of your visit. If you are visiting indoors, the home will provide a medical mask to be worn for the duration of your visit.

The day of your visit:

  • All visitors will be required to pass an active screening questionnaire administered by staff. Upon arrival to the home, go directly to the active screening table.
  • Visitors who are not fully immunized against COVID-19 will be required to undergo rapid antigen testing, administered by the home, upon entry. Bring physical or electronic copies of your COVID-19 vaccine receipts with you to the home each time you visit to be exempt from rapid antigen testing. If you received your vaccination in Ontario, vaccination receipts can be downloaded and printed through the Provincial COVID-19 vaccination portal (external link). Visitors taking part in exclusively outdoor visits do not need to undergo rapid antigen testing.
  • All visitors will be required to wear a mask for the duration of their visit, whether the visit is taking place indoors or outdoors.
  • You must complete hand hygiene.
  • Do not bring food or drinks.
  • To ensure the safety of all residents and staff, visitors who are not fully immunized against COVID-19 are to maintain a distance of two metres (six feet) at all times, with the exception of brief physical contact (hugs) with the resident and essential caregivers who are providing direct care to the resident. Visitors who are fully immunized against COVID-19 should continue to maintain physical distancing from those outside of their household, with the exception of the resident.

Other important information:

  • General visitors will not be permitted if a resident is symptomatic or isolating or if the home is in outbreak.
  • Outdoor visiting will be discontinued if there are adverse weather conditions such as rain or a heat alert.
  • Please note that if these rules are not followed, your visits may be discontinued.
  • Failure to comply with visiting protocols may result in the resident being required to isolate and be tested for COVID-19.