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Visiting Protocols

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Visiting is restricted to essential caregivers only at this time. Access to long-term care homes by general visitors has been temporarily suspended, including for outdoor visits.

What to do before you visit

  • Consider your own personal health and susceptibility to COVID-19 in determining whether visiting the long-term care home is appropriate. If you are ill, please stay home.
  • If you are visiting outdoors, ensure that you bring a mask or face covering that you can wear for the duration of your visit. If you are visiting indoors, the home will provide the appropriate personal protective equipment to be worn for the duration of your visit.

The day of your visit

  • Residents may have up to two essential caregivers visit at a time.
  • All visitors will be required to pass an active screening questionnaire administered by staff. Upon arrival to the home, go directly to the screening table.
  • All visitors will be required to undergo rapid antigen testing administered by the home, as per the Minister’s Directive (external link).
  • As of December 20, 2021, essential caregivers are required to provide proof of at least one dose of the COVID-19 vaccine and receive two doses by February 21, 2022. Essential caregivers who received their second dose on or before September 28, 2021 will be required to provide proof of a third dose by January 28, 2022. The remainder of essential caregivers will have until May 23, 2022 to show proof of a third dose.
  • As of January 4, 2022, the Provincial Government is requiring the use of the enhanced vaccine certificate with QR code in settings where proof of vaccination is required, including long-term care homes. The QR code can be used digitally or by printing a paper copy.
  • If you received your vaccination in Ontario, vaccination receipts can be downloaded or printed through the Provincial COVID-19 vaccination portal (external link). Individuals can also call the Provincial Vaccine Contact Centre at 1-833-943-3900 to have their enhanced vaccine certificate emailed or mailed to them.
  • All visitors will be required to wear a mask for the duration of their visit, whether the visit is taking place indoors or outdoors.
  • You must complete hand hygiene.
  • Do not bring food or drinks.
  • Visitors should maintain physical distancing from those outside of their household, with the exception of brief physical contact with the resident and providing direct care to the resident.

Other important information

  • If the home is in outbreak residents will be permitted to have one essential caregiver visit at a time.
  • Outdoor visiting will be discontinued if there are adverse weather conditions, such as rain or a heat alert.
  • Please note that if these rules are not followed, your visits may be discontinued.

Failure to comply with visiting protocols may result in the resident being required to isolate and be tested for COVID-19.

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