Protecting the health and safety of residents and staff remains our top priority. While limitations do not apply to the number of visitors a resident is able to have at one time, maximum capacity limits apply to indoor visiting spaces to ensure physical distancing can be maintained between groups. Strict infection prevention and control protocols also remain in place in our long-term care homes.
All individuals will be actively screened for symptoms and exposure history for COVID-19 before entering the home and before outdoor visits.
When entering a home that is not in outbreak, visitors who are not fully immunized against COVID-19 must undergo rapid antigen testing before entering the home. Visitors are required to provide proof of full immunization status each time they visit the home to be exempt from rapid antigen testing. Please see the FAQ at the bottom of the page, which outlines the definition of full immunization.
Essential caregivers who are not fully immunized against COVID-19 are required to receive a rapid antigen test, administered by the home, up to twice per week, depending on how frequently they visit the home.
Support workers who are not fully immunized against COVID-19 are required to receive a rapid antigen test, administered by the home, each time they visit or provide proof of a negative antigen test from the previous day. Support workers include physicians, nurse practitioners, maintenance workers or anyone delivering food, provided they are not staff of the home.
General visitors who are not fully immunized against COVID-19 are required to receive a rapid antigen test, administered by the home, each time they visit or provide proof of a negative antigen test from the previous day. Visitors taking part in exclusively outdoor visits are not required to undergo rapid antigen testing.
If the home is in outbreak, general visitors are not permitted to enter. Essential caregivers and support workers will be required to provide proof of a negative COVID-19 PCR rest result obtained in the past seven days and verbally attest that they have not subsequently tested positive.
Absences for medical and compassionate/palliative purposes are permitted for all residents at all times. Essential absences, such as participating in outdoor physical activity, social absences and temporary absences are permitted provided the resident is not under isolation or residing in an area of the home affected by an outbreak.
For more information, please see the Frequently Asked Questions section below.
To learn more about COVID-19, including symptoms, prevention and when to contact Halton Region Public Health, please visit halton.ca/COVID19.
Visiting a loved one?
Limitations do not apply to the number of visitors a resident is able to have at one time, however maximum capacity limits apply to indoor visiting spaces to ensure physical distancing can be maintained between groups.
Please review the visiting protocol before visiting the home.
Long-term care homes
Halton Region’s long-term care homes provide the following services:
- 24-hour nursing and medical care
- Social, recreational and therapeutic programs
- Spiritual support
- Nutritious and appetizing meals/snacks
- Live entertainment
- Specialized services i.e, dentist, foot care (fee)
- Hairdressing/barber services (fee)
185 Ontario Street South
Milton ON, L9T 2M4
- Located close to Milton Mall
- 200 beds (1 respite bed)
- Eight "houses" of 25 residents each
- Spacious resident rooms
- Most washrooms contain private showers
- Bright dining rooms with their own serveries
- Offers Meals on Wheels and Meals to Go programs through its production kitchen
Creek Way Village
5200 Corporate Drive
Burlington ON, L7L 7G7
- Located in Orchard Park community
- 144 beds
- Charming building that blends into the community
- Shortened corridors and strategic way finding
- Multi-purpose space on the first floor offering an accessible kitchen, bar, living room and music/quiet space for use by residents and families
- Quiet lounges and activity rooms for crafts and other programs
Post Inn Village
203 Georgian Drive
Oakville, ON L6H 7H9
- 228 bed home located in the heart of the Oak Park Community of Oakville
- Spacious, comfortable and inviting centrally located common areas on each floor for residents and family members to enjoy
- Large bedrooms, bright, wide hallways
- Large multipurpose area on the main floor for larger gatherings and social events
- Beautiful, inviting outdoor spaces including large courtyards, balconies and terraces
A person-centered approach to care
Halton Region provides easy access to services and high quality care to clients. Learn more in the video below.
The Local Health Integration Network (LHIN) (external link) determines an individual’s eligibility, manages wait lists and coordinates the application process for long-term care. For more information, please contact your LHIN:
- 1-800-810-0000 (Burlington)
- 1-877-336-9090 (Oakville, Milton or Halton Hills)
The Ontario Ministry of Health and Long Term Care (external link) sets rates for all long-term care homes in Ontario. Rates vary based on the room type. Current rates (external link) are subject to change.
Enhancing quality of care for our residents
Halton Region is committed to responding to our growing, aging population by identifying priorities to support the safety, health and well-being of older adults. To demonstrate our organizational commitment to quality improvement and service delivery, all of our Services for Seniors programs are Commission on Accreditation of Rehabilitation Facilities (CARF) accredited.
Best Practice Spotlight Organization®
Halton Region’s long-term care homes are committed to using evidence-based resources to support and sustain best practices that ensure the best possible resident care.
Allendale, Creek Way Village and Post Inn Village Long-Term Care homes joined the Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) program in April 2016 and implemented several best practice guidelines including:
- Person- and Family-Centred Care,
- Preventing and Addressing Abuse and Neglect of Older Adults, and
- Preventing Falls and Reducing Injury from Falls, 4th Edition.
In April 2019, Halton Regional LTC homes received designation as a Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) from the RNAO for this work.To learn more about the RNAO or the BPSO® designation, please visit rnao.ca/bpg (external link).
COVID-19 Frequently Asked Questions
People of all ages can be infected with COVID-19. Most people with mild symptoms will recover on their own at home. Older adults, such as those in long-term care, seem to be more vulnerable to becoming severely ill with the virus, as do people with weakened immune systems and those with pre-existing medical conditions (for example, diabetes, heart and lung disease).
Long-term care homes have been provided with direction and guidance from the Province on measures to prevent the introduction and spread of COVID-19. These measures include:
- actively screening staff, residents, and visitors;
- testing residents and staff for COVID-19 based on testing guidance;
- limiting employees to working at one long-term care facility if they have not been fully immunized for COVID-19;
- physical distancing;
- frequently cleaning and disinfecting high-touch surfaces, in addition to routine practices;
- using personal protective equipment appropriately; and
- requiring indoor visitors to wear a surgical/procedural mask and outdoor visitors to wear a mask for the duration of their visit.
Active screening involves asking questions about symptoms of illness, recent travel history and possible exposure to people who are ill with COVID-19. All visitors are required to undergo active screening upon arrival to the home prior to visiting a resident.
Rapid antigen testing is a requirement for all visitors entering the home who are not fully immunized against COVID-19. Visitors are required to provide proof of full immunization status each time they visit the home to be exempt from rapid antigen testing. Visitors taking part in exclusively outdoor visits do not need to undergo rapid antigen testing.
When entering a home that is not in outbreak:
- Essential caregivers who are not fully immunized against COVID-19 are required to receive a rapid antigen test, administered by the home, up to twice per week, depending on how frequently they visit.
- Support workers who are not fully immunized against COVID-19 are required to receive a rapid antigen test, administered by the home, each time they visit or provide proof of a negative antigen test from the previous day.
- General visitors who are not fully immunized against COVID-19 are required to receive a rapid antigen test, administered by the home, each time they visit or provide proof of a negative antigen test from the previous day.
If the home is in outbreak, general visitors are not permitted to enter. Essential caregivers and support workers will be required to provide proof of a negative COVID-19 PCR test obtained in the past seven days and verbally attest that they have not subsequently tested positive.
If staff or visitors have symptoms of COVID-19, they are asked to stay home and self-isolate. They are not allowed to enter the home or visit a resident outdoors. Residents with symptoms are also isolated.
Visitors are asked to review the resources below that demonstrate how to put on and take off required PPE and ensure good hand hygiene:
Visitors are also required to review the visitor education package provided by the home.
As per the Provincial COVID-19 Guidance Document for Long-Term Care Homes in Ontario (external link, there are no limitations to the number of visitors (essential caregivers or general visitors) that a resident may have at one time, however maximum capacity limits apply to indoor visiting spaces to ensure physical distancing can be maintained between groups.
An essential caregiver is a type of visitor who is designated by the resident and/or their substitute decision maker and is visiting to provide direct care to the resident (such as supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Examples of essential caregivers include family members who provide meaningful connection, a privately-hired caregiver, paid companions and translators.
There is no limit to the number of persons who may be designated as essential caregivers for a resident. Should you wish to designate an essential caregiver for your loved one, please use the contact information below to submit your request:
A general visitor is someone who is not designated as an essential caregiver and is visiting to provide non-essential services and/or for social reasons. General visitors are not permitted to enter homes that are in outbreak or visit residents who are symptomatic or isolating.
All residents are permitted to leave the home for medical and compassionate/palliative absences at any time.
Residents may also leave the home for essential absences, such as participating in outdoor physical activity, social absences or temporary absences, provided they are not under isolation or residing in an area of the home that is affected by an outbreak.
Social absences include absences for non-essential reasons that are less than or equal to 24 hours in duration and do not include an overnight stay. Our homes request that at least two hours notice of a social absence be provided to the Nurse on the resident’s home area. Temporary absences include absences involving two or more days and one or more nights for non-medical reasons. A request for a temporary absence is required to be submitted to the Manager of Resident Care for the resident’s home area. All residents returning from a temporary absence must receive a PCR test for COVID-19 upon their return. Residents who are fully immunized are required to be isolated while the test result is pending. Residents who are not fully immunized are required to be isolated for 10 days following their return, with a second PCR test for COVID-19 administered eight days after their return.
This is at the discretion of the home, as the care and safety of the residents is the first priority. The home should be contacted prior to sending care packages. If permitted, care packages should not be prepared or sent by a person who is ill (has a cough, is sneezing or has a runny nose).
Long-term care homes ensure a plan of care is developed for each resident with respect to their needs, including psychological well-being. Contact the home to learn what supports are available.
The definition of a confirmed outbreak is two or more laboratory-confirmed cases of COVID-19 in residents, staff or visitors in a long-term care home, with an epidemiological link, within a 14-day period, where at least one case likely acquired the infection in the home.
The definition of a suspect outbreak is a single laboratory-confirmed COVID-19 case in a resident.
Long-term care homes have received direction and guidance on how to identify potential COVID-19 cases early and implement control measures rapidly to prevent spread within the home. These measures include managing the case and contacts based on an assessment of their exposure risk, using appropriate precautions, and monitoring residents for symptoms.
Halton Region Public Health communicates with long-term care homes during outbreaks of any communicable disease and provides guidance on control measures.
Families and residents will be notified in the event of an outbreak.
A person is fully immunized against COVID-19 if:
- they have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., both doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); and
- they received their final dose of the COVID-19 vaccine at least 14 days ago.
Currently, the required number of doses for the Pfizer, Moderna and AstraZeneca vaccines to complete the vaccine series is two.
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