Our top priority is protecting the health and safety of our residents and staff. Residents may have up to four visitors visit at a time for indoor visits, including essential caregivers.
Essential caregivers and general visitors are not required to be vaccinated against COVID-19 to enter into the long-term care home. As per Halton Region’s staff COVID-19 vaccination policy, long-term care staff, student placements and volunteers continue to be required to have at least two doses of the vaccine or a valid medical exemption to work in the home.
In alignment with advice from the Ministry of Health (external PDF), we encourage every individual to continue to remain up-to-date on their COVID-19 vaccines and receive all doses that are recommended as soon as they are eligible including additional doses.
All individuals will be actively screened for symptoms and exposure history for COVID-19 upon arrival to the home.
When entering a home that is not in outbreak:
If the home is in outbreak:
- Essential caregivers are the only type of visitors allowed when a resident is isolating or resides in a home or area of the home affected by an outbreak. General visitors are not permitted to enter under these circumstances.
Absences for medical and compassionate/palliative reasons are permitted for all residents at all times. Essential absences, such as participating in outdoor physical activity, day and overnight absences for social purposes are permitted for all residents provided they are not under isolation or residing in an area of the home affected by an outbreak.
For more information, please see the Frequently Asked Questions section below.
To learn more about COVID-19, please visit halton.ca/COVID19.
Visiting a loved one?
- Residents may have up to four visitors visit at a time for indoor visits, including essential caregivers.
- Where a resident is isolating or resides in an area of the home affected by an outbreak, general visiting will be suspended and essential caregivers will be the only type of visitors allowed.
- Surveillance testing requirements remain in place for all individuals entering the Region’s long-term care homes.
- Please review the visiting protocol before visiting the home.
Long-term care homes
Halton Region’s long-term care homes provide the following services:
- 24-hour nursing and medical care
- Social, recreational and therapeutic programs
- Spiritual support
- Nutritious and appetizing meals/snacks
- Live entertainment
- Specialized services i.e, dentist, foot care (fee)
- Hairdressing/barber services (fee)
185 Ontario Street South
Milton ON, L9T 2M4
- Located close to Milton Mall
- 200 beds (1 respite bed)
- Eight "houses" of 25 residents each
- Spacious resident rooms
- Most washrooms contain private showers
- Bright dining rooms with their own serveries
- Offers Meals on Wheels and Meals to Go programs through its production kitchen
Creek Way Village
5200 Corporate Drive
Burlington ON, L7L 7G7
- Located in Orchard Park community
- 144 beds
- Charming building that blends into the community
- Shortened corridors and strategic way finding
- Multi-purpose space on the first floor offering an accessible kitchen, bar, living room and music/quiet space for use by residents and families
- Quiet lounges and activity rooms for crafts and other programs
Post Inn Village
203 Georgian Drive
Oakville, ON L6H 7H9
- 228 bed home located in the heart of the Oak Park Community of Oakville
- Spacious, comfortable and inviting centrally located common areas on each floor for residents and family members to enjoy
- Large bedrooms, bright, wide hallways
- Large multipurpose area on the main floor for larger gatherings and social events
- Beautiful, inviting outdoor spaces including large courtyards, balconies and terraces
A person-centered approach to care
Halton Region provides easy access to services and high quality care to clients. Learn more in the video below.
Home and Community Care Support Services (HCCSS) (external link) determines an individual’s eligibility, manages wait lists and coordinate the application process for long-term care. For more information, please contact HCCSS:
- 1-800-810-0000 (Burlington)
- 1-877-336-9090 (Oakville, Milton or Halton Hills)
The Ontario Ministry of Health and Long Term Care (external link) sets rates for all long-term care homes in Ontario. Rates vary based on the room type. Current rates are subject to change (external link).
As of March 28, 2022, we are pleased to be resuming tours of Halton’s Regional Long-Term Care homes.
Please be advised that protocols are in place to protect the health and safety of our residents, staff and all others entering the home from COVID-19. Please plan to arrive to the home 25 minutes before your scheduled tour:
- Upon arrival, you must perform hand hygiene, undergo active screening and a rapid antigen test administered by the home.
- You must wait 20 minutes to obtain a negative rapid antigen test result before joining the tour.
- You will be provided with a surgical mask which must be worn for the duration of the tour.
Please register for a tour at one of our regional long-term care homes.
Enhancing quality of care for our residents
Halton Region is committed to responding to our growing, aging population by identifying priorities to support the safety, health and well-being of older adults. To demonstrate our organizational commitment to quality improvement and service delivery, all of our Services for Seniors programs are Commission on Accreditation of Rehabilitation Facilities (CARF) accredited.
Best Practice Spotlight Organization®
Halton Region’s long-term care homes are committed to using evidence-based resources to support and sustain best practices that ensure the best possible resident care.
Allendale, Creek Way Village and Post Inn Village Long-Term Care homes joined the Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) program in April 2016 and implemented several best practice guidelines including:
- Person- and Family-Centred Care,
- Preventing and Addressing Abuse and Neglect of Older Adults, and
- Preventing Falls and Reducing Injury from Falls, 4th Edition.
- Developing and Sustaining Nursing Leadership
In April 2019, Halton Regional LTC homes received designation as a Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) from the RNAO for this work.To learn more about the RNAO or the BPSO® designation, please visit rnao.ca/bpg (external link).
COVID-19 Frequently Asked Questions
People of all ages can be infected with COVID-19. Most people with mild symptoms will recover on their own at home. Older adults, such as those in long-term care, seem to be more vulnerable to becoming severely ill with the virus, as do people with weakened immune systems and those with pre-existing medical conditions (for example, diabetes, heart and lung disease).
Long-term care homes have been provided with direction and guidance from the province on measures to prevent the introduction and spread of COVID-19. These measures include:
- actively screening staff, residents and visitors;
- testing residents, staff and visitors for COVID-19 based on provincial testing guidance;
- requiring all long-term care staff, student placements and volunteers to receive at least two doses of the COVID-19 vaccine to work in the home;
- encouraging all individuals to remain up-to-date with all recommended COVID-19 vaccine doses (external PDF);
- frequently cleaning and disinfecting high-touch surfaces, in addition to routine practices;
- using personal protective equipment appropriately; and
- requiring indoor visitors to wear a surgical/procedural mask for the duration of their visit.
Active screening involves asking questions about symptoms of illness, recent travel history and possible exposure to people who are ill with COVID-19. All visitors are required to undergo active screening upon arrival to the home prior to visiting a resident.
Rapid antigen testing is a requirement for all individuals entering the home.
Upon entry to a home:
If staff or visitors have symptoms of COVID-19, they are asked to stay home and self-isolate. They are not allowed to enter the home or visit a resident outdoors. Residents with symptoms are also isolated.
Visitors are asked to review the resources below that demonstrate how to put on and take off required PPE and ensure good hand hygiene:
Visitors are also required to review the visitor education package provided by the home.
As per the Provincial COVID-19 Guidance Document for Long-Term Care Homes in Ontario (external link), residents may have up to four visitors visit at a time indoors, including essential caregivers.
Where a resident is isolating or resides in an area of the home affected by an outbreak, general visiting will be suspended and essential caregivers will be the only type of visitors allowed.
Essential caregivers and general visitors are not required to be vaccinated against COVID-19 to enter into the long-term care home. In alignment with advice from the Ministry of Health (external PDF), we encourage every individual to continue to remain up-to-date on their COVID-19 vaccines and receive all doses that are recommended as soon as they are eligible, including additional doses.
An essential caregiver is a type of visitor who is designated by the resident and/or substitute decision-maker and is visiting to provide direct care to the resident (such as providing assistance with meals and/or supporting mobility, personal hygiene, cognitive stimulation, communication, meaningful connect, relational continuity and assistance in decision-making). Examples of essential caregivers include family members who provide meaningful connection, a privately-hired caregiver, paid companions and translators.
A resident (or substitute decision-maker) can designate a maximum of four essential caregivers, unless more than four were already assigned prior to December 15, 2021. Should you wish to designate an essential caregiver for your loved one, please use the contact information below to submit your request:
A general visitor is someone who is not designated as an essential caregiver and is visiting to provide non-essential services and/or for social reasons.
All residents are permitted to leave the home for medical and compassionate/palliative absences at any time.
All residents may also leave the home for essential absences, such as participating in outdoor physical activity, and day and overnight absences for social purposes, provided they are not under isolation or residing in an area of the home that is affected by an outbreak.
No isolation is required for residents returning from day or overnight absences for medical, compassionate/palliative, essential or social purposes, unless the resident has a known exposure to a case or symptomatic person while on their absence. A PCR test is required on day five following the absence.
If a resident has a known exposure to a case or symptomatic person while on their absence, they will be treated as a high-risk contact as per the Ministry of Health COVID-19 Guidance: Long-Term Care Homes and Retirement Homes for Public Health Units (external PDF), which requires:
- residents who are up-to-date with their COVID-19 vaccines to isolate until a PCR test on day five is negative; and
- residents who are not up-to-date with their COVID-19 vaccines to isolate for 10 days with a PCR test taken on day five.
Residents are exempt from these requirements if they are within 90 days from a confirmed COVID-19 infection, assuming they do not have
Long-term care homes ensure a plan of care is developed for each resident with respect to their needs, including psychological well-being. Contact the home to learn what supports are available.
Life Enrichment staff provide psychosocial support and resources to residents under isolation. One-on-one activities are offered to residents who are isolated in their rooms. In circumstances where small group programs are suspended due to outbreak or heightened respiratory surveillance, all residents are offered one-on-one and hallway activities.
A confirmed outbreak in a long-term care home is defined as two or more residents and/or staff (or other visitors) in a home, each with a positive PCR test or rapid molecular test or rapid antigen test result, with an epidemiological link, within a day 10-day period, where at least one case likely acquired the infection in the home.
The suspect outbreak in a long-term care home is defined as one positive PCR test or rapid molecular test or rapid antigen test in a resident.
Long-term care homes have received direction and guidance on how to identify potential COVID-19 cases early and implement control measures rapidly to prevent spread within the home. These measures include managing the case and contacts based on an assessment of their exposure risk, using appropriate precautions, and monitoring residents for symptoms.
Halton Region Public Health communicates with long-term care homes during outbreaks of any communicable disease and provides guidance on control measures.
Families and residents will be notified in the event of an outbreak.
Residents may have up to four visitors visit at a time indoors, including essential caregivers.
Essential caregivers and general visitors are not required to be vaccinated against COVID-19 to enter into the long-term care home. In alignment with advice from the Ministry of Health (external PDF), we encourage every individual to continue to remain up-to-date on their COVID-19 vaccines and receive all doses that are recommended as soon as they are eligible including additional doses.
Volunteering with Services for Seniors
To learn about volunteering at a long-term care home, adult day program or assisted living facility, including opportunities for high school students, visit our Volunteering with Services for Seniors page.
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