Our top priority is protecting the health and safety of our residents and staff. In our long-term care homes, we continue to adhere to guidance from the Ministry of Health and the Ministry of Long-Term Care.
There are no longer limits to the number of visitors that a resident may visit with at a time for indoor or outdoor visits. Essential caregivers and general visitors are not required to be vaccinated against COVID-19 to enter into the long-term care home. Long-term care staff, student placements and volunteers continue to be required to adhere to Halton Region’s staff COVID-19 vaccination policy and Provincial surveillance testing requirements.
In alignment with advice from the Ministry of Health (external PDF), we encourage every individual to continue to remain up-to-date on their COVID-19 vaccines and receive all doses that are recommended as soon as they are eligible including additional doses.
All individuals will be actively screened for symptoms and exposure history for COVID-19 upon arrival to the home.
When entering a home that is not in outbreak:
If the home is in outbreak:
- Essential caregivers are the only type of visitors allowed when a resident is isolating or resides in a home or area of the home affected by an outbreak. General visitors are not permitted to enter under these circumstances.
Absences for medical and compassionate/palliative reasons are permitted for all residents at all times. Essential absences, such as participating in outdoor physical activity, day and overnight absences for social purposes are permitted for all residents provided they are not under isolation or residing in an area of the home affected by an outbreak.
For more information, please see the Frequently Asked Questions section below.
To learn more about COVID-19, please visit halton.ca/COVID19.
Visiting a loved one?
- There are no longer limits to the number of visitors that a resident may visit with at a time for indoor or outdoor visits.
- Active screening and surveillance testing requirements remain in place for all visitors entering the Region’s long-term care homes.
- Essential visitors are the only type of visitors allowed when a resident is isolating or resides in a home or area of the home in an outbreak.
- Please review the visiting protocol before visiting the home.
Long-term care homes
Halton Region’s long-term care homes provide the following services:
- 24-hour nursing and medical care
- Social, recreational and therapeutic programs
- Spiritual support
- Nutritious and appetizing meals/snacks
- Live entertainment
- Specialized services i.e, dentist, foot care (fee)
- Hairdressing/barber services (fee)
Creek Way Village
5200 Corporate Drive
Burlington ON, L7L 7G7
Lorianne Ledwez, Home Administrator
905-825-6000 ext. 8600
Lunda Mbesha, Senior Nursing Manager
905-825-6000 ext. 8650
Damilola Adeojo, IPAC Lead
905-825-6000 ext. 8677
Committee of Management:
Halton Regional Council
- Located in Orchard Park community
- 144 beds
- Charming building that blends into the community
- Shortened corridors and strategic way finding
- Multi-purpose space on the first floor offering an accessible kitchen, bar, living room and music/quiet space for use by residents and families
- Quiet lounges and activity rooms for crafts and other programs
Post Inn Village
203 Georgian Drive
Oakville, ON L6H 7H9
Angela Archer, Home Administrator
905-825-6000 ext. 4000
Sisham Subedi, Senior Nursing Manager
905-825-6000 ext. 4004
Elaine Fyffe, IPAC Lead
905-825-6000 ext. 7375
Committee of Management:
Halton Regional Council
- 228 bed home located in the heart of the Oak Park Community of Oakville
- Spacious, comfortable and inviting centrally located common areas on each floor for residents and family members to enjoy
- Large bedrooms, bright, wide hallways
- Large multipurpose area on the main floor for larger gatherings and social events
- Beautiful, inviting outdoor spaces including large courtyards, balconies and terraces
Halton Region’s long-term care visitor policy (PDF file) provides an organized process to allow for safe and secure visitors to our long-term care homes.
Reporting a complaint:
To report a complaint on a long-term care home, please use the Ministry of Long-Term Care’s LTC Action Line: 1-866-434-0144 (Toll-Free).
Continuous Quality Improvement Initiative Reports
Long-term care homes in Ontario are required to prepare a report on the continuous quality improvement initiative for the home for each fiscal year.
Our continuous quality improvement initiative reports can be accessed below:
Allendale Continuous Quality Improvement Initiative Reports
Creek Way Continuous Quality Improvement Initiative Reports
Post Inn Village Continuous Quality Improvement Initiative Reports
Long-Term care homes’ emergency response plan
Long-term care homes are required under the Fixing Long-Term Care Act, 2021 (external link) and O. Reg. 246/22 (external link) to post emergency response plans on the home’s public website. The purpose of the emergency response plan is to outline the framework for the safe and efficient response to long-term care home emergencies.
View Halton Region’s Long-Term Care Homes’ Emergency Response Plan (PDF file).
A person-centered approach to care
Halton Region provides easy access to services and high quality care to clients. Learn more in the video below.
Home and Community Care Support Services (HCCSS) (external link) determines an individual’s eligibility, manages wait lists and coordinate the application process for long-term care. For more information, please contact HCCSS:
- 1-800-810-0000 (Burlington)
- 1-877-336-9090 (Oakville, Milton or Halton Hills)
The Ontario Ministry of Health and Long Term Care (external link) sets rates for all long-term care homes in Ontario. Rates vary based on the room type. Current rates are subject to change (external link).
As of March 28, 2022, we are pleased to be resuming tours of Halton’s Regional Long-Term Care homes.
Please be advised that protocols are in place to protect the health and safety of our residents, staff and all others entering the home from COVID-19. Please plan to arrive to the home 25 minutes before your scheduled tour:
- Upon arrival, you must perform hand hygiene, undergo active screening and a rapid antigen test administered by the home.
- You must wait 20 minutes to obtain a negative rapid antigen test result before joining the tour.
- You will be provided with a surgical mask which must be worn for the duration of the tour.
Please register for a tour at one of our regional long-term care homes.
Enhancing quality of care for our residents
Halton Region is committed to responding to our growing, aging population by identifying priorities to support the safety, health and well-being of older adults. To demonstrate our organizational commitment to quality improvement and service delivery, all of our Services for Seniors programs are Commission on Accreditation of Rehabilitation Facilities (CARF) accredited.
Best Practice Spotlight Organization®
Halton Region’s long-term care homes are committed to using evidence-based resources to support and sustain best practices that ensure the best possible resident care.
Allendale, Creek Way Village and Post Inn Village Long-Term Care homes joined the Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) program in April 2016 and implemented several best practice guidelines including:
- Person- and Family-Centred Care,
- Preventing and Addressing Abuse and Neglect of Older Adults, and
- Preventing Falls and Reducing Injury from Falls, 4th Edition.
- Developing and Sustaining Nursing Leadership
In April 2019, Halton Regional LTC homes received designation as a Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) from the RNAO for this work.To learn more about the RNAO or the BPSO® designation, please visit rnao.ca/bpg (external link).
COVID-19 Frequently Asked Questions
People of all ages can be infected with COVID-19. Most people with mild symptoms will recover on their own at home. Older adults, such as those in long-term care, seem to be more vulnerable to becoming severely ill with the virus, as do people with weakened immune systems and those with pre-existing medical conditions (for example, diabetes, heart and lung disease).
Long-term care homes have been provided with direction and guidance from the province on measures to prevent the introduction and spread of COVID-19. These measures include:
- actively screening staff, residents and visitors;
- testing residents, staff and visitors for COVID-19 based on provincial testing guidance;
- requiring all long-term care staff, student placements and volunteers to adhere to Halton Region’s staff COVID-19 vaccination policy;
- encouraging all individuals to remain up-to-date with all recommended COVID-19 vaccine doses (external PDF);
- frequently cleaning and disinfecting high-touch surfaces, in addition to routine practices;
- using personal protective equipment appropriately; and
- requiring indoor visitors to wear a surgical/procedural mask for the duration of their visit*.
*Visitors are permitted to take part in maskless visits with their loved one, in the resident’s room only with the door closed. Visitors must reapply their mask when a staff member or other resident enters the room.
Active screening involves asking questions about symptoms of illness, recent travel history and possible exposure to people who are ill with COVID-19. All visitors are required to undergo active screening upon arrival to the home prior to visiting a resident.
Rapid antigen testing is a requirement for all individuals entering the home.
Upon entry to a home:
If staff or visitors have symptoms of COVID-19, they are asked to stay home and self-isolate. They are not allowed to enter the home or visit a resident outdoors. Residents with symptoms are also isolated.
Visitors are asked to review the resources below that demonstrate how to put on and take off required PPE and ensure good hand hygiene:
Visitors are also required to review the visitor education package provided by the home.
There are no longer limits on the number of visitors that a resident may visit with at a time for indoor or outdoor visits, however the home still maintains capacity limits on common spaces.
As per the Provincial COVID-19 Guidance Document for Long-Term Care Homes in Ontario (external link), residents may have up to four visitors visit at a time indoors, including essential caregivers.
Where a resident is isolating or resides in an area of the home affected by an outbreak, general visiting will be suspended and essential caregivers will be the only type of visitors allowed.
Essential caregivers and general visitors are not required to be vaccinated against COVID-19 to enter into the long-term care home. In alignment with advice from the Ministry of Health (external PDF), we encourage every individual to continue to remain up-to-date on their COVID-19 vaccines and receive all doses that are recommended as soon as they are eligible, including additional doses.
An essential caregiver is a type of visitor who is designated by the resident and/or substitute decision-maker and is visiting to provide direct care to the resident (such as providing assistance with meals and/or supporting mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Examples of essential caregivers include family members who provide meaningful connection, a privately-hired caregiver, paid companions and translators.
Should you wish to designate an essential caregiver for your loved one, please use the contact information below to submit your request:
A general visitor is someone who is not designated as an essential caregiver and is visiting to provide non-essential services and/or for social reasons.
Long-term care homes ensure a plan of care is developed for each resident with respect to their needs, including psychological well-being. Contact the home to learn what supports are available.
Life Enrichment staff provide psychosocial support and resources to residents under isolation. One-on-one activities are offered to residents who are isolated in their rooms. In circumstances where small group programs are suspended due to outbreak or heightened respiratory surveillance, all residents are offered one-on-one and hallway activities.
A confirmed outbreak in a long-term care home is defined as two or more residents with a common epidemiological link (e.g., same home area, floor, etc.), each with a positive molecular or rapid antigen test, within a 10-day period.
The suspect outbreak in a long-term care home is defined as one positive molecular test in a resident, where source of acquisition is thought to be from within the home (including a potential epidemiological link to a staff or visitor case) or cannot be determined.
Long-term care homes have received direction and guidance on how to identify potential COVID-19 cases early and implement control measures rapidly to prevent spread within the home. These measures include managing the case and contacts based on an assessment of their exposure risk, using appropriate precautions, and monitoring residents for symptoms.
Halton Region Public Health communicates with long-term care homes during outbreaks of any communicable disease and provides guidance on control measures.
Families and residents will be notified in the event of an outbreak.
Essential caregivers and general visitors are not required to be vaccinated against COVID-19 to enter into the long-term care home. In alignment with advice from the Ministry of Health (external PDF), we encourage every individual to continue to remain up-to-date on their COVID-19 vaccines and receive all doses that are recommended as soon as they are eligible including additional doses.
Volunteering with Services for Seniors
To learn about volunteering at a long-term care home, adult day program or assisted living facility, including opportunities for high school students, visit our Volunteering with Services for Seniors page.
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