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Halton Region runs three accredited, non-profit long-term care homes. Our homes share a common goal for residents: Living life your way!

COVID-19 update

Our top priority is protecting the health and safety of our residents and staff. In order to prevent COVID-19 from entering and spreading in our long-term care homes, visiting is restricted to essential caregivers only at this time. Each resident is permitted to have up to two essential caregivers at a time.

Access to long-term care homes by general visitors has been temporarily suspended, including for outdoor visits. General visitors continue to be permitted to enter the home to visit residents receiving end-of-life care.

COVID-19 vaccination is a requirement for all staff, students, volunteers, support workers and essential caregivers entering the home. Those who received their second dose of the COVID-19 vaccine on or before September 28, 2021 must provide proof of having received a third dose by January 28, 2021. Essential caregivers will be required to provide proof of a second dose by February 21, 2022 to enter the home. Essential caregivers who received their second dose after September 28, 2021, will be required to provide proof of a third dose by May 23, 2022.

All individuals will be actively screened for symptoms and exposure history for COVID-19 upon arrival to the home.

When entering a home that is not in outbreak:

  • All staff, students, volunteers and essential caregivers who have received two or more doses of the COVID-19 vaccine must undergo rapid antigen testing administered by the home at least two times per week.
  • Until February 21, 2022, essential caregivers who have received less than two doses of the COVID-19 vaccine must undergo rapid antigen testing administered by the home at least three times per week.
  • Essential caregivers are required to adhere to rapid antigen testing requirements for both indoor and outdoor visits.
  • Support workers must undergo rapid antigen testing each time they attend the home or provide proof of a negative test result from the previous day.

If the home is in outbreak:

  • Each resident is permitted to have one essential caregiver visit at a time.
  • Essential caregivers and support workers will be required to provide proof of a negative COVID-19 PCR test result obtained in the past seven days and verbally attest that they have not subsequently tested positive.

Absences for medical and compassionate/palliative reasons are permitted for all residents at all times. Essential absences, such as participating in outdoor physical activity, are permitted for all residents provided they are not under isolation or residing in an area of the home affected by an outbreak. Short-term (day) and temporary (overnight) absences for social purposes have been temporarily suspended for all residents.

For more important, please see the Frequently Asked Questions section below.

To learn more about COVID-19, please visit halton.ca/COVID19.

 

Visiting a loved one?

Visiting is restricted to essential caregivers only at this time. Access to long-term care homes by general visitors has been temporarily suspended, including for outdoor visits.

Each resident is permitted to have up to two essential caregivers visit at a time, except in the case where a resident residents in an area of the home affected by an outbreak, is symptomatic or isolating under additional precautions. In these circumstances, only one essential caregiver may visit at a time.

As of December 20, 2021, essential caregivers are required to provide proof of having received at least one dose of the COVID-19 vaccine or have a medical exemption to enter the home and have until February 21, 2022 to provide proof of two doses. Essential caregivers who received their second dose on or before September 28, 2021 will be required to provide proof of having received a third dose by January 28, 2022. The remainder of essential caregivers will have until May 23, 2022 to show proof of their third dose.

Please review the visiting protocol before visiting the home.

Long-term care homes

Halton Region’s long-term care homes provide the following services:

  • 24-hour nursing and medical care
  • Social, recreational and therapeutic programs
  • Spiritual support
  • Nutritious and appetizing meals/snacks
  • Live entertainment
  • Specialized services i.e, dentist, foot care (fee)
  • Hairdressing/barber services (fee)

Allendale

Location:
185 Ontario Street South
Milton ON, L9T 2M4


More information:
  • Located close to Milton Mall
  • 200 beds (1 respite bed)
  • Eight "houses" of 25 residents each
  • Spacious resident rooms
  • Most washrooms contain private showers
  • Bright dining rooms with their own serveries
  • Offers Meals on Wheels and Meals to Go programs through its production kitchen

Creek Way Village

Location:
5200 Corporate Drive
Burlington ON, L7L 7G7


More information:
  • Located in Orchard Park community
  • 144 beds
  • Charming building that blends into the community
  • Shortened corridors and strategic way finding
  • Multi-purpose space on the first floor offering an accessible kitchen, bar, living room and music/quiet space for use by residents and families
  • Quiet lounges and activity rooms for crafts and other programs

Post Inn Village

Location:
203 Georgian Drive
Oakville, ON L6H 7H9

More information:
  • 228 bed home located in the heart of the Oak Park Community of Oakville
  • Spacious, comfortable and inviting centrally located common areas on each floor for residents and family members to enjoy
  • Large bedrooms, bright, wide hallways
  • Large multipurpose area on the main floor for larger gatherings and social events
  • Beautiful, inviting outdoor spaces including large courtyards, balconies and terraces
 

A person-centered approach to care

Halton Region provides easy access to services and high quality care to clients. Learn more in the video below.

Application process

The Local Health Integration Network (LHIN) (external link) determines an individual’s eligibility, manages wait lists and coordinates the application process for long-term care. For more information, please contact your LHIN:

  • 1-800-810-0000 (Burlington)
  • 1-877-336-9090 (Oakville, Milton or Halton Hills)

The Ontario Ministry of Health and Long Term Care (external link) sets rates for all long-term care homes in Ontario. Rates vary based on the room type. Current rates (external link) are subject to change.

Enhancing quality of care for our residents

Gold seal of accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF)

Accreditation

Halton Region is committed to responding to our growing, aging population by identifying priorities to support the safety, health and well-being of older adults. To demonstrate our organizational commitment to quality improvement and service delivery, all of our Services for Seniors programs are Commission on Accreditation of Rehabilitation Facilities (CARF) accredited.

Best Practice Spotlight Organization®

Halton Region’s long-term care homes are committed to using evidence-based resources to support and sustain best practices that ensure the best possible resident care.

Allendale, Creek Way Village and Post Inn Village Long-Term Care homes joined the Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) program in April 2016 and implemented several best practice guidelines including:Designation for Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®)

  • Person- and Family-Centred Care,
  • Preventing and Addressing Abuse and Neglect of Older Adults, and
  • Preventing Falls and Reducing Injury from Falls, 4th Edition.

In April 2019, Halton Regional LTC homes received designation as a Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) from the RNAO for this work.To learn more about the RNAO or the BPSO® designation, please visit rnao.ca/bpg (external link).

COVID-19 Frequently Asked Questions

People of all ages can be infected with COVID-19. Most people with mild symptoms will recover on their own at home. Older adults, such as those in long-term care, seem to be more vulnerable to becoming severely ill with the virus, as do people with weakened immune systems and those with pre-existing medical conditions (for example, diabetes, heart and lung disease).

Long-term care homes have been provided with direction and guidance from the province on measures to prevent the introduction and spread of COVID-19. These measures include:

  • actively screening staff, residents and visitors;
  • testing residents, staff and visitors for COVID-19 based on provincial testing guidance;
  • temporarily suspending access to homes by general visitors and restricting visitor access to essential caregivers only;
  • requiring all long-term care staff, student placements, volunteers, support workers and essential caregivers to receive three doses of the COVID-19 vaccine to enter the home;
  • frequently cleaning and disinfecting high-touch surfaces, in addition to routine practices;
  • using personal protective equipment appropriately; and
  • requiring indoor visitors to wear a surgical/procedural mask and outdoor visitors to wear a mask for the duration of their visit.

Active screening involves asking questions about symptoms of illness, recent travel history and possible exposure to people who are ill with COVID-19. All visitors are required to undergo active screening upon arrival to the home prior to visiting a resident.

Rapid antigen testing is a requirement for all individuals entering the home. Visitors taking part in exclusively outdoor visits are required to undergo rapid antigen testing before beginning their visit.

When entering a home that is not in outbreak:

  • All staff, students, volunteers and essential caregivers who have received two or more doses of the COVID-19 vaccine must undergo rapid antigen testing administered by the home at least two times per week.
  • Until February 21, 2022, essential caregivers who have received less than two doses of the COVID-19 vaccine must undergo rapid antigen testing administered by the home at least three times per week.
  • Essential caregivers are required to adhere to rapid antigen testing requirements for both indoor and outdoor visits.
  • Support workers must undergo rapid antigen testing each time they attend the home or provide proof of a negative test result from the previous day.
  • Access to long-term care homes by general visitors has been temporarily suspended, including for outdoor visits.

If the home is in outbreak:

• Essential caregivers and support workers will be required to provide proof of a negative COVID-19 PCR test obtained in the past seven days and verbally attest that they have not subsequently tested positive.

If staff or visitors have symptoms of COVID-19, they are asked to stay home and self-isolate. They are not allowed to enter the home or visit a resident outdoors. Residents with symptoms are also isolated.

Visitors are asked to review the resources below that demonstrate how to put on and take off required PPE and ensure good hand hygiene:

Visitors are also required to review the visitor education package provided by the home.

As per the Provincial COVID-19 Guidance Document for Long-Term Care Homes in Ontario (external link), visiting is restricted to essential caregivers only at this time. Access to long-term care homes by general visitors has been temporarily suspended, including for outdoor visits.

As of December 20, 2021, essential caregivers are required to provide proof of at least one dose of the COVID-19 vaccine and receive two doses by February 21, 2022. Essential caregivers who received their second dose on or before September 28, 2021 will be required to provide proof of a third dose by January 28, 2022. The remainder of essential caregivers will have until May 23, 2022 to show proof of a third dose.

An essential caregiver is a type of visitor who is designated by the resident and/or their substitute decision-maker and is visiting to provide direct care to the resident (such as providing assistance with meals and/or supporting mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Examples of essential caregivers include family members who provide meaningful connection, a privately-hired caregiver, paid companions and translators.

A resident (or substitute decision-maker) can designate a maximum of two essential caregivers, unless more than two were already assigned prior to December 14, 2021. Should you wish to designate an essential caregiver for your loved one, please use the contact information below to submit your request:

A general visitor is someone who is not designated as an essential caregiver and is visiting to provide non-essential services and/or for social reasons.

All residents are permitted to leave the home for medical and compassionate/palliative absences at any time.

All residents may also leave the home for essential absences, such as participating in outdoor physical activity, provided they are not under isolation or residing in an area of the home that is affected by an outbreak.

Short-term (day) and temporary (overnight) absences for social purposes have been temporarily suspended for all residents.

Residents returning to the home from an essential day absence will be actively screened for exposure and symptoms of COVID-19 and undergo rapid antigen testing for seven continuous days or a PCR test on days 1 and 7 after their return. No isolation is required unless a positive results is received or the resident becomes symptomatic.

Residents returning to the home from an overnight absence (for medical or palliative purposes only at this time) will be actively screened for exposure and symptoms of COVID-19 and then monitored for symptoms twice daily for 10 days. If returning from hospital, the resident will undergo a PCR test prior to or upon their return to the home and be isolated until a negative test result is obtained. If returning from the community, the resident will undergo a PCR test upon their return to the home and again on day 7 and be isolated until a negative test result is obtained from the test on day 7.

This is at the discretion of the home, as the care and safety of the residents is the first priority. The home should be contacted prior to sending care packages. If permitted, care packages should not be prepared or sent by a person who is ill (has a cough, is sneezing or has a runny nose).
 
Long-term care homes ensure a plan of care is developed for each resident with respect to their needs, including psychological well-being. Contact the home to learn what supports are available.
 

The definition of a confirmed outbreak is two or more laboratory-confirmed cases of COVID-19 in residents, staff or visitors in a long-term care home, with an epidemiological link, within a 14-day period, where at least one case likely acquired the infection in the home.

The definition of a suspect outbreak is a single laboratory-confirmed COVID-19 case in a resident.

Long-term care homes have received direction and guidance on how to identify potential COVID-19 cases early and implement control measures rapidly to prevent spread within the home. These measures include managing the case and contacts based on an assessment of their exposure risk, using appropriate precautions, and monitoring residents for symptoms.

Halton Region Public Health communicates with long-term care homes during outbreaks of any communicable disease and provides guidance on control measures.

Families and residents will be notified in the event of an outbreak.

Visiting is restricted to essential caregivers only at this time. Access to long-term care homes by general visitors has been temporarily suspended, including for outdoor visits.

As per the Minister’s Directive: Long-Term Care Home COVID-19 Immunization Policy (external link), as of December 20, 2021, essential caregivers are required to provide proof of at least one dose of the COVID-19 vaccine and receive two doses by February 21, 2022. Essential caregivers who received their second dose on or before September 28, 2021 will be required to provide proof of a third dose by January 28, 2022. The remainder of essential caregivers will have until May 23, 2022 to show proof of a third dose.

Volunteering with Services for Seniors

To learn about volunteering at a long-term care home, adult day program or assisted living facility, including opportunities for high school students, visit our Volunteering with Services for Seniors page.

Sign up to receive updates from Services for Seniors

More information

Interested in a long-term care home? Please call 311 or email accesshalton@halton.ca.

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