Access to long-term care homes has been restricted to essential visitors only and courtyards are closed. Assisted living at Regional long-term care homes will continue with modifications. Adult Day programs at all Regional facilities have been suspended.
For more about COVID-19, read our Frequently Asked Questions.
For more information about COVID-19, including symptoms, prevention and when to contact Halton Region Public Health, please visit halton.ca/COVID19.
Long-term care homes
Halton Region’s long-term care homes provide the following services:
- 24-hour nursing and medical care
- Social, recreational and therapeutic programs
- Spiritual support
- Nutritious and appetizing meals/snacks
- Live entertainment
- Specialized services i.e, dentist, foot care (fee)
- Hairdressing/barber services (fee)
185 Ontario Street South
Milton ON, L9T 2M4
Tour dates and times:
- Tuesday: 9:30 a.m.
- Wednesday (2nd and 4th of month): 6:30 p.m.
- Sunday (2nd of month): 11 a.m.
- Located close to Milton Mall
- 200 beds (1 respite bed)
- Eight "houses" of 25 residents each
- Spacious resident rooms
- Most washrooms contain private showers
- Bright dining rooms with their own serveries
- Offers Meals on Wheels and Meals to Go programs through its production kitchen
Creek Way Village
5200 Corporate Drive
Burlington ON, L7L 7G7
Tour dates and times:
- Wednesday: 3:30 p.m.
- Thursday: 6:30 p.m.
- Located in Orchard Park community
- 144 beds
- Charming building that blends into the community
- Shortened corridors and strategic way finding
- Multi-purpose space on the first floor offering an accessible kitchen, bar, living room and music/quiet space for use by residents and families
- Quiet lounges and activity rooms for crafts and other programs
Post Inn Village
203 Georgian Drive
Oakville, ON L6H 7H9
Tour dates and times:
- Wednesday: 2:30 p.m.
- Thursday: 11:00 a.m.
- 228 bed home located in the heart of the Oak Park Community of Oakville
- Spacious, comfortable and inviting centrally located common areas on each floor for residents and family members to enjoy
- Large bedrooms, bright, wide hallways
- Large multipurpose area on the main floor for larger gatherings and social events
- Beautiful, inviting outdoor spaces including large courtyards, balconies and terraces
A person-centered approach to care
Halton Region provides easy access to services and high quality care to clients. Learn more in the video below.
Visiting a loved one?
Work with us to help protect your loved ones from colds, flus and other infections.
- To protect our residents, please don't visit if you have an undiagnosed rash, when you are ill or have two or more of the following symptoms:
- Stomach cramps
- Fever > 37.5 degrees Celsius or 99.5 degrees Fahrenheit
- Runny nose
- Stuffy nose
- Sore throat
- Difficulty swallowing
- Dry cough
- Congested cough
- Muscle aches
- Fever > 37.5 degrees Celsius or 99.5 degrees Fahrenheit
- Shortness of breath
- If you visit a loved one at a long-term care home, please speak to the nurse before visiting an outbreak affected area.
- Visit one resident only and exit the building promptly after your visit.
- Wash your hands before and after visiting.
The Local Health Integration Network (LHIN) (external link) determines an individual’s eligibility, manages wait lists and coordinates the application process for long-term care. For more information, please contact your LHIN:
- 1-800-810-0000 (Burlington)
- 1-877-336-9090 (Oakville, Milton or Halton Hills)
The Ontario Ministry of Health and Long Term Care (external link) sets rates for all long-term care homes in Ontario. Rates vary based on the room type. Current rates (external link) are subject to change.
Enhancing quality of care for our residents
Halton Region is committed to responding to our growing, aging population by identifying priorities to support the safety, health and well-being of older adults. To demonstrate our organizational commitment to quality improvement and service delivery, all of our Services for Seniors programs are Commission on Accreditation of Rehabilitation Facilities (CARF) accredited.
Best Practice Spotlight Organization®
Halton Region’s long-term care homes are committed to using evidence-based resources to support and sustain best practices that ensure the best possible resident care.
Allendale, Creek Way Village and Post Inn Village Long-Term Care homes joined the Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) program in April 2016 and implemented several best practice guidelines including:
- Person- and Family-Centred Care,
- Preventing and Addressing Abuse and Neglect of Older Adults, and
- Preventing Falls and Reducing Injury from Falls, 4th Edition.
In April 2019, Halton Regional LTC homes received designation as a Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) from the RNAO for this work.To learn more about the RNAO or the BPSO® designation, please visit rnao.ca/bpg (external link).
COVID-19 Frequently Asked Questions
To provide a safe and secure environment for our residents, the Ministry of Health directed all long-term care homes to restrict entry of non-essential visitors until further notice.
Only essential visitors with a family member who is critically ill will be permitted to visit the home. Our long-term care staff will notify you directly if this exception applies to you.
Yes, the Ministry of Health has directed that all long-term care homes be closed for non-essential visits until further notice. This includes external service providers, such as hairdressers or exercise instructors.
The restrictions on visiting in long-term care homes will be in place until further notice. At this time, it is not possible to predict when they will be lifted, however we will let families know when that information becomes available.
Halton Region’s long-term care homes take a number of measures to protect residents and staff, such as:
- enhanced cleaning and disinfecting;
- active screening of anyone who enters the home (including staff, new admissions, etc.);
- using personal protective equipment when necessary;
- maintaining physical distancing (social distancing) between staff; and
- ensuring proper hand hygiene.
If a resident starts to show symptoms of COVID-19, he/she will be isolated immediately. As of March 9, 2020, when homes submit specimens for standard respiratory testing, these specimens will automatically be tested for COVID-19. If a case of COVID-19 is confirmed, then the home will follow comprehensive COVID-19 outbreak protocols to ensure the safety of residents and staff.
Under the federal Quarantine Act, any staff members returning from travel outside Canada must self-isolate at home for 14 days and follow the recommendations of Public Health.
Everyone who enters the home will be met by a staff member who will engage in a process of screening for safe entry. Questions will be asked about symptoms of illness, recent travel history and possible exposure to people who are ill with COVID-19. Temperatures of each individual entering the home will also be taken as part of screening. If the person passes the screening process, he/she will be allowed to enter the building. If the person fails the screening process, he/she will not be allowed to enter the home.
We encourage family members to stay in touch with loved ones by phone or other technology. Staff may be able to help facilitate a FaceTime or Skype call between you and your loved one. Please contact the home if this is of interest to you.
As directed by Ontario’s Chief Medical Officer of Health, to stop the spread of COVID-19 to those most vulnerable, residents of long-term care homes are not permitted to leave the home for short-stay absences to visit with family and friends.
For the safety of both residents and staff, family members are not recommended to take their loved one out of the home unless it is for an essential medical appointment. In these instances, the resident will undergo screening upon their return and will be isolated for 14 days if they fail the screening and are symptomatic.
Yes, however we ask that family members only drop off items that are essential to the care of their loved one. Please note that the home has all necessary supplies required to care for residents. If you would like to drop off an item, we ask that you contact the home and arrange for a drop off time. A staff member will collect the item(s) from the front door and deliver them to your loved one. Family members will not be allowed in the home to deliver any items to residents.
*If dropping off food, please contact the home first to review guidelines around food safety and frequency of drop off.
Long-term care homes must consult with Public Health and the resident’s primary care provider if the resident:
- exhibits symptoms of COVID-19;
- has been exposed to the virus; or
- if there has been confirmation of transmission of COVID-19.
Public Health or your primary care provider will determine if any additional health and safety and clinical actions are required.
As of March 9, 2020, when homes submit specimens for standard respiratory testing, these specimens will also be tested for COVID-19 automatically. There is no change to the usual practices for submitting respiratory outbreak specimens.
On March 11, 2020 the World Health Organization (WHO) declared COVID-19 a pandemic. A pandemic is the worldwide spread of a new disease, regardless of how severe the disease is. Typically, pandemics are declared when sustained person-to-person transmission is occurring on two or more continents. The situation is changing daily and new areas are confirming cases of COVID-19 every day. For the most up to date information on areas impacted by the virus, visit Canada’s travel health advisory website (external link).
Currently, there is no known treatment for COVID-19 infection. However, symptoms of COVID-19 infection can be treated.
Yes, the home is prepared to handle a case of COVID-19. We have developed a comprehensive COVID-19 outbreak protocol that indicates procedures for staff to follow. This involves isolating affected residents to protect staff and other residents. The procedures for a COVID-19 outbreak are only slightly different from regular outbreak procedures.
To sign up for updates about long-term care homes or adult day programs, complete the subscription form at the top of this page. Once you sign-up, you will receive an email asking for confirmation. Be sure to verify your subscription to complete the sign-up process.
For more information about COVID-19, including symptoms, prevention and when to contact Halton Region Public Health, please visit halton.ca/COVID19. For general long-term care COVID-19 inquiries, families can contact the existing Long Term Care Action Line at 1-866-434-0144.
Yes, to support those who require long-term care services, the home will continue to admit new residents. Services for Seniors is taking direction from the Ministry of Health and Public Health. New residents will be admitted based on a risk assessment and will be screened for symptoms compatible with COVID-19, any travel history in the past 14 days, or exposure to individuals with a probable or confirmed case of COVID-19. Upon admission, these residents will undergo active screening and will be placed in self-isolation for 14 days.
The home has enlisted the support of additional Regional staff to provide residents with increased recreational programming during this time. Life Enrichment teams continue to provide recreational programming on a 1:1 basis and/or in small groups. Activities and resources have been set-up on the units for staff and residents to access. Musical Therapy sessions are also being facilitated remotely.
Families are welcome to create a photo album that Life Enrichment staff can then share with their loved one during 1:1 visits. Please call a Life Enrichment supervisor to arrange for this:
- Allendale - 905-825-6000 ext. 8024
- Creek Way - 905-825-6000 ext. 8655
- Post Inn Village - 905-825-6000 ext. 4040
Employers have been directed to work with employees to limit the number of different work locations that employees are working at.
At this time, Halton Region is working with staff to limit multiple work locations as is directed under the Long-Term Care Homes Act, 2007. Our priority is ensuring that we have sufficient staff to provide safe and high quality care for residents.
Please take the recommendations from Public Health seriously and do your part to flatten the curve and control the spread of COVID-19:
- practice physical distancing (social distancing) (external link);
- stay home as much as possible, especially when ill;
- cover coughs and sneezes with a tissue or sleeve;
- wash hands frequently with soap and water or with alcohol-based hand rub;
- clean and disinfect frequently touched objects and surfaces;
- avoid all non-essential trips into the community;
- avoid all non-essential travel until further notice; and
- if you have travelled, stay at home and self-isolate for 14 days from when you return home.
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