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Halton Region runs three accredited, non-profit long-term care homes. Our homes share a common goal for residents: Living life your way!

COVID-19 update

Protecting the health of residents and staff remains our top priority. Access to long-term care homes remains restricted. Effective November 16, 2020, only essential visitors, including up to one caregiver per resident, at a time, may visit. Caregivers are essential visitors who are designated by a resident or their substitute decision maker and who:

  • provide direct care to residents, such as helping with feeding, mobility, hygiene, or cognitive stimulation
  • are family members or friends, privately hired caregivers, paid companions and/or translators

Effective November 23, 2020, visitors to long-term care homes located in public health unit regions in the Orange/Restrict, Red/Control or Lockdown levels, such as Halton, will be required to provide proof of a negative COVID-19 test result in the past week and verbally attest that they have not subsequently tested positive prior to visiting.

In response to the situation at individual homes, additional restrictions may apply to essential caregivers. If this is the case, families will be notified by TELUS messaging.

At this time, general visitors are no longer allowed in Halton Region long-term care homes, as per Provincial direction.

Short term and temporary resident absences are no longer permitted unless required for medical or compassionate reasons.

For more about COVID-19, see the Frequently Asked Questions section below.

For more information about COVID-19, including symptoms, prevention and when to contact Halton Region Public Health, please visit halton.ca/COVID19.

 

Visiting a loved one?

General visiting is not permitted while Halton Region is the red-control level.

Long-term care homes

Halton Region’s long-term care homes provide the following services:

  • 24-hour nursing and medical care
  • Social, recreational and therapeutic programs
  • Spiritual support
  • Nutritious and appetizing meals/snacks
  • Live entertainment
  • Specialized services i.e, dentist, foot care (fee)
  • Hairdressing/barber services (fee)

Allendale

Location:
185 Ontario Street South
Milton ON, L9T 2M4


More information:
  • Located close to Milton Mall
  • 200 beds (1 respite bed)
  • Eight "houses" of 25 residents each
  • Spacious resident rooms
  • Most washrooms contain private showers
  • Bright dining rooms with their own serveries
  • Offers Meals on Wheels and Meals to Go programs through its production kitchen

Creek Way Village

Location:
5200 Corporate Drive
Burlington ON, L7L 7G7


More information:
  • Located in Orchard Park community
  • 144 beds
  • Charming building that blends into the community
  • Shortened corridors and strategic way finding
  • Multi-purpose space on the first floor offering an accessible kitchen, bar, living room and music/quiet space for use by residents and families
  • Quiet lounges and activity rooms for crafts and other programs

Post Inn Village

Location:
203 Georgian Drive
Oakville, ON L6H 7H9

More information:
  • 228 bed home located in the heart of the Oak Park Community of Oakville
  • Spacious, comfortable and inviting centrally located common areas on each floor for residents and family members to enjoy
  • Large bedrooms, bright, wide hallways
  • Large multipurpose area on the main floor for larger gatherings and social events
  • Beautiful, inviting outdoor spaces including large courtyards, balconies and terraces
 

A person-centered approach to care

Halton Region provides easy access to services and high quality care to clients. Learn more in the video below.

Application process

The Local Health Integration Network (LHIN) (external link) determines an individual’s eligibility, manages wait lists and coordinates the application process for long-term care. For more information, please contact your LHIN:

  • 1-800-810-0000 (Burlington)
  • 1-877-336-9090 (Oakville, Milton or Halton Hills)

The Ontario Ministry of Health and Long Term Care (external link) sets rates for all long-term care homes in Ontario. Rates vary based on the room type. Current rates (external link) are subject to change.

Enhancing quality of care for our residents

Gold seal of accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF)

Accreditation

Halton Region is committed to responding to our growing, aging population by identifying priorities to support the safety, health and well-being of older adults. To demonstrate our organizational commitment to quality improvement and service delivery, all of our Services for Seniors programs are Commission on Accreditation of Rehabilitation Facilities (CARF) accredited.

Best Practice Spotlight Organization®

Halton Region’s long-term care homes are committed to using evidence-based resources to support and sustain best practices that ensure the best possible resident care.

Allendale, Creek Way Village and Post Inn Village Long-Term Care homes joined the Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) program in April 2016 and implemented several best practice guidelines including:Designation for Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®)

  • Person- and Family-Centred Care,
  • Preventing and Addressing Abuse and Neglect of Older Adults, and
  • Preventing Falls and Reducing Injury from Falls, 4th Edition.

In April 2019, Halton Regional LTC homes received designation as a Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) from the RNAO for this work.To learn more about the RNAO or the BPSO® designation, please visit rnao.ca/bpg (external link).

Questions and answers for family and friends of long-term care home residents

People of all ages can be infected with COVID-19. Most people with mild symptoms will recover on their own at home. Older adults, such as those in long-term care, seem to be more vulnerable to becoming severely ill with the virus, as do people with weakened immune systems and those with pre-existing medical conditions (for example, diabetes, heart and lung disease).

Long-term care homes have been provided with direction and guidance from the Province on measures to prevent the introduction and spread of COVID-19. These measures include:

  • actively screening staff, residents and visitors;
  • testing residents and staff for COVID-19 based on testing guidance;
  • allowing only essential visitors to the home;
  • limiting employees to working at one long-term care facility;
  • physical distancing;
  • frequently cleaning and disinfecting high-touch surfaces, in addition to routine practices;
  • using personal protective equipment appropriately, including requiring all staff and visitors to wear masks; and
  • requiring essential visitors to wear a surgical/procedural mask for the duration of their visit.

Active screening involves asking questions about symptoms of illness, recent travel history, and possible exposure to people who are ill with COVID-19. Temperature checks are also included as part of the screening. Effective November 23, 2020, all staff and essential caregivers will be required to provide proof that they have been tested for COVID-19 within the past 7 days.

If staff or essential visitors have symptoms of COVID-19, they are asked to stay home and self-isolate. They are not allowed to enter the home. Residents with symptoms of COVID-19 are also isolated.

Testing of staff and residents is carried out based on testing guidance from the Ministry of Health and Public Health.

Essential visitors (including designated caregivers) who pass an active screening questionnaire are allowed inside the home. General visitors are no longer permitted while Halton Region remains in the Red/Control Level.

On September 24, 2020 the Provincial government released updated testing guidelines. Visitors, caregivers and support workers in long-term care remain eligible for COVID-19 testing at an assessment center or pharmacy.

Essential caregivers are asked to review the resources below that demonstrate how to put on and take off required PPE and ensure good hand hygiene:

Visitors are also required to review the visitor education package provided by the home.

A maximum of two caregivers may be designated for each resident. The designation should be made by the resident or their substitute decision-maker in writing to the home. Please note that only one essential caregiver is permitted to visit a resident at a time.

Should you wish to designate an essential caregiver for your loved one, please use the contact information below to submit your request:

To ensure the safety of all residents, visitors and staff, we ask that caregivers remain in their loved one’s room or designated visiting space (where the care activity they are assisting with is taking place) and wear a medical mask at all times.

Effective November 23, 2020, visitors to long-term care homes located in public health unit regions in the Orange/Restrict, Red/Control or Lockdown levels, such as Halton, will be required to provide proof of a negative COVID-19 test result in the past week and verbally attest that they have not subsequently tested positive prior to visiting. This means a COVID-19 test will be required weekly for essential caregivers, as opposed to every 14 days.

Proof of a negative COVID-19 test result may be demonstrated by providing the home with the results of the test (e.g. print out or on a mobile device showing the individual’s name, test date and result). The home will not be responsible for keeping test results on file, therefore visitors will be required to bring their test results with them each time they visit. A verbal attestation for negative test results will no longer be accepted.

In response to the situation at individual homes, additional restrictions may apply to essential caregivers. If this is the case, families will be notified by TELUS messaging.

Essential visitors include a person performing essential support services (such as food delivery, inspector, maintenance, or health care services) or a person visiting a very ill or palliative resident.

The updated COVID-19 visiting policy clarifies that essential visitors in long-term care homes include support workers and caregivers.

A support worker is a type of essential visitor who is visiting to perform essential support services for the home or for a resident at the home. Examples of support workers include physicians, nurse practitioners, maintenance workers or a person delivering food, provided they are not staff of the home as defined in the Long-Term Care Homes Act, 2007.

A caregiver is a type of essential visitor who is designated by the resident and/or their substitute decision-maker and is visiting to provide direct care to the resident (such as supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Examples of caregivers include family members who provide meaningful connection, a privately hired caregiver, paid companions and translators.

Short term and temporary absences are no longer permitted unless required for medical or compassionate reasons.

Family members are encouraged to contact their loved ones by phone or other technology, such as FaceTime, Skype or Zoom.

If you'd like to arrange for a video call with your loved one, please contact the Life Enrichment Supervisor at your home:

Alternatively, family members may wish to write their loved ones letters or messages of support.

This is at the discretion of the home, as the care and safety of the residents is the first priority. The home should be contacted prior to sending care packages. If permitted, care packages should not be prepared or sent by a person who is ill (has a cough, is sneezing or has a runny nose).
 
Long-term care homes ensure a plan of care is developed for each resident with respect to their needs, including psychological well-being. Contact the home to learn what supports are available.
 

An outbreak is declared based on a single laboratory confirmed case of COVID-19 in a resident or staff member.

Long-term care homes have received direction and guidance on how to identify potential COVID-19 cases early and implement control measures rapidly to prevent spread within the home. These measures include managing the case and contacts based on an assessment of their exposure risk, using appropriate precautions, and monitoring residents for symptoms.

Halton Region Public Health communicates with long-term care homes during outbreaks of any communicable disease and provides guidance on control measures.

Families and residents will be notified in the event of an outbreak.

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More information

Interested in a long-term care home? Please call 311 or email accesshalton@halton.ca.

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