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Halton Region runs three accredited, non-profit long-term care homes. Our homes share a common goal for residents: Living life your way!

COVID-19 update

Access to long-term care homes has been restricted to essential visitors only. Outdoor visitors are now permitted but must be pre-scheduled with the home. Assisted living and Regional long-term care homes will continue with modifications. Adult Day programs at all Regional facilities have been suspended.

For more about COVID-19, read our Frequently Asked Questions.

For more information about COVID-19, including symptoms, prevention and when to contact Halton Region Public Health, please visit halton.ca/COVID19.

 

Long-term care homes

Halton Region’s long-term care homes provide the following services:

  • 24-hour nursing and medical care
  • Social, recreational and therapeutic programs
  • Spiritual support
  • Nutritious and appetizing meals/snacks
  • Live entertainment
  • Specialized services i.e, dentist, foot care (fee)
  • Hairdressing/barber services (fee)

Allendale

Location:
185 Ontario Street South
Milton ON, L9T 2M4


Tour dates and times:
  • Tuesday: 9:30 a.m.
  • Wednesday (2nd and 4th of month): 6:30 p.m.
  • Sunday (2nd of month): 11 a.m.
More information:
  • Located close to Milton Mall
  • 200 beds (1 respite bed)
  • Eight "houses" of 25 residents each
  • Spacious resident rooms
  • Most washrooms contain private showers
  • Bright dining rooms with their own serveries
  • Offers Meals on Wheels and Meals to Go programs through its production kitchen

Creek Way Village

Location:
5200 Corporate Drive
Burlington ON, L7L 7G7


Tour dates and times:
  • Wednesday: 3:30 p.m.
  • Thursday: 6:30 p.m.
More information:
  • Located in Orchard Park community
  • 144 beds
  • Charming building that blends into the community
  • Shortened corridors and strategic way finding
  • Multi-purpose space on the first floor offering an accessible kitchen, bar, living room and music/quiet space for use by residents and families
  • Quiet lounges and activity rooms for crafts and other programs

Post Inn Village

Location:
203 Georgian Drive
Oakville, ON L6H 7H9


Tour dates and times:

  • Wednesday: 2:30 p.m.
  • Thursday: 11:00 a.m.
More information:
  • 228 bed home located in the heart of the Oak Park Community of Oakville
  • Spacious, comfortable and inviting centrally located common areas on each floor for residents and family members to enjoy
  • Large bedrooms, bright, wide hallways
  • Large multipurpose area on the main floor for larger gatherings and social events
  • Beautiful, inviting outdoor spaces including large courtyards, balconies and terraces
 

A person-centered approach to care

Halton Region provides easy access to services and high quality care to clients. Learn more in the video below.

Visiting a loved one?

Work with us to help protect your loved ones from colds, flus and other infections.

  • To protect our residents, please don't visit if you have an undiagnosed rash, when you are ill or have two or more of the following symptoms:
  • Diarrhea
  • Nausea
  • Vomiting
  • Stomach cramps
  • Fever > 37.5 degrees Celsius or 99.5 degrees Fahrenheit
  • Runny nose
  • Stuffy nose
  • Sneezing
  • Sore throat
  • Difficulty swallowing
  • Hoarseness
  • Dry cough
  • Congested cough
  • Chills
  • Muscle aches
  • Fever > 37.5 degrees Celsius or 99.5 degrees Fahrenheit
  • Shortness of breath
  • If you visit a loved one at a long-term care home, please speak to the nurse before visiting an outbreak affected area.
  • Visit one resident only and exit the building promptly after your visit.
  • Wash your hands before and after visiting.
 

Application process

The Local Health Integration Network (LHIN) (external link) determines an individual’s eligibility, manages wait lists and coordinates the application process for long-term care. For more information, please contact your LHIN:

  • 1-800-810-0000 (Burlington)
  • 1-877-336-9090 (Oakville, Milton or Halton Hills)

The Ontario Ministry of Health and Long Term Care (external link) sets rates for all long-term care homes in Ontario. Rates vary based on the room type. Current rates (external link) are subject to change.

Enhancing quality of care for our residents

Gold seal of accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF)

Accreditation

Halton Region is committed to responding to our growing, aging population by identifying priorities to support the safety, health and well-being of older adults. To demonstrate our organizational commitment to quality improvement and service delivery, all of our Services for Seniors programs are Commission on Accreditation of Rehabilitation Facilities (CARF) accredited.

Best Practice Spotlight Organization®

Halton Region’s long-term care homes are committed to using evidence-based resources to support and sustain best practices that ensure the best possible resident care.

Allendale, Creek Way Village and Post Inn Village Long-Term Care homes joined the Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) program in April 2016 and implemented several best practice guidelines including:Designation for Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®)

  • Person- and Family-Centred Care,
  • Preventing and Addressing Abuse and Neglect of Older Adults, and
  • Preventing Falls and Reducing Injury from Falls, 4th Edition.

In April 2019, Halton Regional LTC homes received designation as a Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) from the RNAO for this work.To learn more about the RNAO or the BPSO® designation, please visit rnao.ca/bpg (external link).

Questions and answers for family and friends of long-term care home residents

People of all ages can be infected with COVID-19. Most people with mild symptoms will recover on their own at home. Older adults, such as those in long-term care, seem to be more vulnerable to becoming severely ill with the virus, as do people with weakened immune systems and those with pre-existing medical conditions (for example, diabetes, heart and lung disease).

Long-term care homes have been provided with direction and guidance from the Province on measures to prevent the introduction and spread of COVID-19. These measures include:

  • actively screening staff, residents, essential visitors and outdoor visitors;
  • testing residents and staff for COVID-19 based on testing guidance;
  • allowing only essential visitors inside the home (outdoor visits are permitted);
  • not allowing short-stay absences;
  • limiting employees to working at one long-term care facility;
  • physical distancing;
  • frequently cleaning and disinfecting high-touch surfaces, in addition to routine practices;
  • using personal protective equipment appropriately, including requiring all staff and essential visitors to wear masks; and
  • requiring outdoor visitors to wear a mask or face covering when visiting with residents and attest to having been tested for COVID-19 within the previous two weeks and subsequently not tested positive.
Active screening involves asking questions about symptoms of illness, recent travel history, and possible exposure to people who are ill with COVID-19. Temperature checks are also included as part of the screening.
 
If staff or essential visitors have symptoms of COVID-19, they are asked to stay home and self-isolate. They are not allowed to enter the home. Residents with symptoms of COVID-19 are also isolated.
 
Testing of staff and residents is carried out based on testing guidance from the Ministry of Health and Public Health.
 

Only essential visitors are allowed inside the home. Essential visitors include:

  • people who perform essential support services (for example, food delivery, maintenance, and other health care); or
  • those visiting a resident who is very ill or requiring end-of-life care.

Other non-medical service providers (for example, hairdressers or exercise instructors) are not allowed inside the home.

Family members and caregivers are welcome to schedule an outdoor visit with their loved ones. For important information on how to schedule a visit and guidelines for visiting, please read our COVID-19 update from June 16.

Please note that at this time, our homes cannot accommodate drop in visits. All homes remain closed to indoor visits.

The resident’s physicians and clinical staff at the facility determine if a resident is very ill or near end-of-life.
 

No. Residents of long-term care homes are not allowed to leave the home for short-stay absences to visit with family and friends.

Bringing your loved one home during COVID-19 is not necessary. However, the decision to do so is at the discretion of individual families. Before making a decision, families should speak to the home’s care director. There are a number of factors to consider, including:
  • the safety of their own home;
  • the physical, cognitive and medical care needs of their loved one; and
  • if their loved one can return to the long-term care home when the pandemic is over.

Family members are encouraged to contact their loved ones by phone or other technology, such as FaceTime, Skype or Zoom.

If you’d like to arrange for a video call with your loved one, please contact the Life Enrichment supervisor at your home:

Alternately, family members may wish to schedule an outdoor visit or write their loved ones letters or messages of support.

This is at the discretion of the home, as the care and safety of the residents is the first priority. The home should be contacted prior to sending care packages. If permitted, care packages should not be prepared or sent by a person who is ill (has a cough, is sneezing or has a runny nose).
 
Long-term care homes ensure a plan of care is developed for each resident with respect to their needs, including psychological well-being. Contact the home to learn what supports are available.
 

An outbreak is declared based on a single laboratory confirmed case of COVID-19 in a resident or staff member.

Long-term care homes have received direction and guidance on how to identify potential COVID-19 cases early and implement control measures rapidly to prevent spread within the home. These measures include managing the case and contacts based on an assessment of their exposure risk, using appropriate precautions, and monitoring residents for symptoms.

Halton Region Public Health communicates with long-term care homes during outbreaks of any communicable disease and provides guidance on control measures.

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