Protecting the health of residents and staff remains our top priority. Access to long-term care homes has been restricted to essential visitors and pre-scheduled general visitors (indoor and outdoor). Assisted living and Regional long-term care homes will continue with modifications. Adult Day programs at all Regional facilities have been suspended.
For more about COVID-19, see the Frequently Asked Questions section below.
For more information about COVID-19, including symptoms, prevention and when to contact Halton Region Public Health, please visit halton.ca/COVID19.
Visiting a loved one?
To schedule an indoor or outdoor visit with a resident from a long-term care home, please book an appointment using this online scheduling form. If you need assistance with the scheduling tool, please call 311.
- Each resident is able to have one scheduled 30-minute visit each week to ensure all residents have the opportunity to visit with their loved one.
- All visits must be scheduled in advance. Drop-in visits cannot be accommodated at this time.
- To adhere to Provincial guidelines, long-term care homes will only be able to accommodate up to two visitors for each resident at a time.
- Long-term care homes reserve the right to cancel scheduled visits if there is inclement weather, insufficient staffing availability, an outbreak or if a resident has more than one visit during the week booked.
- Please review the visitor protocols before you visit.
To cancel a scheduled indoor or outdoor visit with a resident from a long-term care home, please complete the cancellation form. If you need assistance with the form, please call 311.
Long-term care homes
Halton Region’s long-term care homes provide the following services:
- 24-hour nursing and medical care
- Social, recreational and therapeutic programs
- Spiritual support
- Nutritious and appetizing meals/snacks
- Live entertainment
- Specialized services i.e, dentist, foot care (fee)
- Hairdressing/barber services (fee)
185 Ontario Street South
Milton ON, L9T 2M4
- Located close to Milton Mall
- 200 beds (1 respite bed)
- Eight "houses" of 25 residents each
- Spacious resident rooms
- Most washrooms contain private showers
- Bright dining rooms with their own serveries
- Offers Meals on Wheels and Meals to Go programs through its production kitchen
Creek Way Village
5200 Corporate Drive
Burlington ON, L7L 7G7
- Located in Orchard Park community
- 144 beds
- Charming building that blends into the community
- Shortened corridors and strategic way finding
- Multi-purpose space on the first floor offering an accessible kitchen, bar, living room and music/quiet space for use by residents and families
- Quiet lounges and activity rooms for crafts and other programs
Post Inn Village
203 Georgian Drive
Oakville, ON L6H 7H9
- 228 bed home located in the heart of the Oak Park Community of Oakville
- Spacious, comfortable and inviting centrally located common areas on each floor for residents and family members to enjoy
- Large bedrooms, bright, wide hallways
- Large multipurpose area on the main floor for larger gatherings and social events
- Beautiful, inviting outdoor spaces including large courtyards, balconies and terraces
A person-centered approach to care
Halton Region provides easy access to services and high quality care to clients. Learn more in the video below.
The Local Health Integration Network (LHIN) (external link) determines an individual’s eligibility, manages wait lists and coordinates the application process for long-term care. For more information, please contact your LHIN:
- 1-800-810-0000 (Burlington)
- 1-877-336-9090 (Oakville, Milton or Halton Hills)
The Ontario Ministry of Health and Long Term Care (external link) sets rates for all long-term care homes in Ontario. Rates vary based on the room type. Current rates (external link) are subject to change.
Enhancing quality of care for our residents
Halton Region is committed to responding to our growing, aging population by identifying priorities to support the safety, health and well-being of older adults. To demonstrate our organizational commitment to quality improvement and service delivery, all of our Services for Seniors programs are Commission on Accreditation of Rehabilitation Facilities (CARF) accredited.
Best Practice Spotlight Organization®
Halton Region’s long-term care homes are committed to using evidence-based resources to support and sustain best practices that ensure the best possible resident care.
Allendale, Creek Way Village and Post Inn Village Long-Term Care homes joined the Registered Nurses Association of Ontario’s (RNAO) Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) program in April 2016 and implemented several best practice guidelines including:
- Person- and Family-Centred Care,
- Preventing and Addressing Abuse and Neglect of Older Adults, and
- Preventing Falls and Reducing Injury from Falls, 4th Edition.
In April 2019, Halton Regional LTC homes received designation as a Long-Term Care Best Practice Spotlight Organization® (LTC-BPSO®) from the RNAO for this work.To learn more about the RNAO or the BPSO® designation, please visit rnao.ca/bpg (external link).
Information and guidelines for visitors
What to do before you visit
- Consider your own personal health and susceptibility to COVID-19 in determining whether visiting the long-term care home is appropriate. If you are ill, please stay home.
- Visitors younger than 14 years of age should be accompanied by an adult and must be able to follow all applicable infection prevention and control precautions that are in place at the home.
- If scheduling an indoor visit you must be tested for COVID-19 at an assessment centre prior to your visit and ensure adequate time to receive your results. On the day of the visit, all visitors must attest they have tested negative for COVID-19 within the previous two weeks and subsequently not tested positive. If you have an outdoor visit scheduled, you are no longer required to take a COVID-19 test before your visit.
The day of your visit
- Each resident is welcome to have one 30-minute indoor/outdoor visit per week. Additional visits may be scheduled once all residents/families who have requested a visit have been given the opportunity to have one. If you are interested in booking an additional visit, please contact the Life Enrichment Supervisor at your loved one’s home who will advise if there are remaining openings for the week.
- To ensure all residents have the opportunity to visit with their loved ones, visits will be limited to 30 minutes.
- Arrive five minutes before your scheduled time to ensure physical distancing can be maintained between visitors. Should you arrive late, your visit will not be extended to accommodate the missed time.
- Any items brought in for the resident must follow the home’s process for dropping off items during COVID-19.
- All visitors will be required to pass an active screening questionnaire administered by staff and wear a mask for the duration of their visit.
- Go directly to the designated outdoor visiting space or indoor screening table, as directed by staff.
- You must complete hand hygiene.
- A staff member will bring your loved one to the visiting location. The staff member will remain in the visiting area to provide assistance should your loved one need it during the visit.
- We know that it will be extremely challenging to physical distance from your loved one, however to ensure the safety of all residents and staff, visitors are required to maintain a distance of two metres (six feet) from residents at all times, as per Provincial guidelines.
- To adhere to Provincial guidelines, we will only be able to accommodate up to two visitors for each resident at any time.
- At this time, we will not be able to accommodate pets during visits.
Questions and answers for family and friends of long-term care home residents
People of all ages can be infected with COVID-19. Most people with mild symptoms will recover on their own at home. Older adults, such as those in long-term care, seem to be more vulnerable to becoming severely ill with the virus, as do people with weakened immune systems and those with pre-existing medical conditions (for example, diabetes, heart and lung disease).
Long-term care homes have been provided with direction and guidance from the Province on measures to prevent the introduction and spread of COVID-19. These measures include:
- actively screening staff, residents and visitors;
- testing residents and staff for COVID-19 based on testing guidance;
- reintroducing visits in a safe and equitable manner;
- allowing only essential visitors or pre-scheduled general visitors (indoor or outdoor) to the home;
- limiting employees to working at one long-term care facility;
- physical distancing;
- frequently cleaning and disinfecting high-touch surfaces, in addition to routine practices;
- using personal protective equipment appropriately, including requiring all staff and visitors to wear masks; and
- requiring visitors inside the home to wear a surgical/procedural mask for the duration of their visit and attest to having been tested for COVID-19 within the previous two weeks and subsequently not tested positive.
Active screening involves asking questions about symptoms of illness, recent travel history, and possible exposure to people who are ill with COVID-19. Temperature checks are also included as part of the screening.
If staff or visitors have symptoms of COVID-19, they are asked to stay home and self-isolate. They are not allowed to enter the home. Residents with symptoms of COVID-19 are also isolated.
Testing of staff and residents is carried out based on testing guidance from the Ministry of Health and Public Health.
Essential visitors (including designated caregivers) and pre-scheduled general visitors (indoor and outdoor) who pass an active screening questionnaire are allowed inside the home.
A general visitor is a person who is not an essential visitor and is visiting with a resident for a social reason. These visits will be up to 30 minutes long and will take place in a designated indoor or outdoor visiting area.
Family members and caregivers are welcome to schedule a general visit (indoor or outdoor) with their loved ones. For information and guidelines for visiting, please visit the guidelines for visitors section on this page. To schedule a visit, use the online scheduling system.
Please note that at this time, our homes cannot accommodate drop-in visits.
Essential visitors include a person performing essential support services (such as food delivery, inspector, maintenance, or health care services) or a person visiting a very ill or palliative resident.
The updated COVID-19 visiting policy clarifies that essential visitors in long-term care homes include support workers and caregivers.
A support worker is a type of essential visitor who is visiting to perform essential support services for the home or for a resident at the home. Examples of support workers include physicians, nurse practitioners, maintenance workers or a person delivering food, provided they are not staff of the home as defined in the Long-Term Care Homes Act, 2007.
A caregiver is a type of essential visitor who is designated by the resident and/or their substitute decision-maker and is visiting to provide direct care to the resident (such as supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Examples of caregivers include family members who provide meaningful connection, a privately hired caregiver, paid companions and translators.
Under the new visitor policy, a maximum of two caregivers may be designated for each resident. The designation should be made by the resident or their substitute decision-maker in writing to the home.
Should you wish to designate an essential caregiver for your loved one, please use the contact information below to submit your request:
Please note that a resident and/or their substitute decision-maker may change a caregiver designation in response to a change in the:
- resident’s care needs that are reflected in the plan of care; or
- availability of a designated caregiver, either temporary (e.g., illness) or permanent.
Caregivers will be required review an education package and the following training videos prior to their first visit and attest to having reviewed the materials on a monthly basis thereafter:
If a home is not in outbreak and the resident is not self-isolating or symptomatic, caregivers can visit together. If a home is in outbreak or the resident is self-isolating or symptomatic, caregivers must visit one at a time to limit risk of transmission and follow direction from the local public health unit.
To ensure the safety of all residents, visitors and staff, we ask that caregivers remain in their loved one’s room or designated visiting space (where the care activity they are assisting with is taking place) and wear a medical mask at all times.
Residents may leave the home’s property for a short stay absence for health care-related, social, or other reasons. A short stay absence does not include an overnight stay, with the exception of single-night emergency room visits. Residents on a short stay absence must wear a medical mask at all times when outside the home (if tolerated). The home will provide the resident with a medical mask and remind them about the importance of public health measures including physical distancing.
If interested in taking your loved one out of the home for a short stay absence, where possible, please contact their unit nurse 24 hours in advance to make arrangements for their absence.
Residents may leave the home’s property for a temporary absence (one or more nights) for personal reasons. Temporary absences will be granted at the discretion of the home. Homes must review and approve all temporary absences based on a case by case risk assessment considering, but not limited to, the following:
- the home’s ability to support self-isolation for 14 days upon the resident’s return;
- local disease transmission and activity;
- the risk associated with the planned activities that will be undertaken by the resident while out of the home;
- the resident’s ability to comply with local and provincial polices/ bylaws; and
- any further direction provided by the Ministry of Long-Term Care.
All residents returning from a temporary absence are required to self-isolate for 14 days upon their return.
If interested in taking your loved one out of the home for a temporary absence, please contact their unit nurse 48 hours in advance to make arrangements for their absence.
Family members are encouraged to contact their loved ones by phone or other technology, such as FaceTime, Skype or Zoom.
If you'd like to arrange for a video call with your loved one, please contact the Life Enrichment Supervisor at your home:
Alternatively, family members may wish to schedule an in-person visit or write their loved ones letters or messages of support.
This is at the discretion of the home, as the care and safety of the residents is the first priority. The home should be contacted prior to sending care packages. If permitted, care packages should not be prepared or sent by a person who is ill (has a cough, is sneezing or has a runny nose).
Long-term care homes ensure a plan of care is developed for each resident with respect to their needs, including psychological well-being. Contact the home to learn what supports are available.
An outbreak is declared based on a single laboratory confirmed case of COVID-19 in a resident or staff member.
Long-term care homes have received direction and guidance on how to identify potential COVID-19 cases early and implement control measures rapidly to prevent spread within the home. These measures include managing the case and contacts based on an assessment of their exposure risk, using appropriate precautions, and monitoring residents for symptoms.
Halton Region Public Health communicates with long-term care homes during outbreaks of any communicable disease and provides guidance on control measures.
In the event of an outbreak, general visits will not be permitted. Scheduling of general visits will resume when the outbreak has been resolved.
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