Modernization of Water Meter Infrastructure in Halton

What to do when you receive a notice

Receiving a notice

Homes and businesses will be notified by letter when it’s time to upgrade their water meter or reading device.

Please wait for your letter before taking any action.

Types of upgrades

Depending on your current water meter, you will receive one of the following:

How to prepare for a water meter replacement

1. Locate the meter:
   It’s usually in the lowest level of your home or building, near the main shut-off valve.
2. Clear the area:
   Ensure there’s enough space around your water meter for the technician to work.

What to expect on your appointment day

• Technician arrival:
  A KTI technician will arrive within your schedule time slot. The technician will:
  • Be in proper uniform
  • Have proper ID
  • Will arrive in a marked vehicle
• Adult required:
  Someone 18+ must be present to allow entry.

During installation

• Assessment & explanation:
  The technician will check the area and explain the process.
• Water shut-off:
  Your water will be off for about 15–20 minutes during the meter replacement.
• Wall access (if needed):
  A small section of wall may be neatly cut if the meter is behind a finished wall. Don’t worry – we won’t leave a hole in your wall! The wall will be repaired or an access panel will be installed once the upgrade is complete!
• Radio transmitter installed:
  A thin wire will connect your new transmitter to the water meter. The transmitter is typically located outside of your home or business.

Installation timeframe

• The upgrade typically takes between 30–60 minutes.
• The technician will show you how to use the water meter’s digital display and flow indicator for leak detection.

Meet our Partners - KTI Utility Services

We’re committed to providing you with the best possible service. To improve our systems, we’ve partnered with KTI Utility Services (KTI) to help us replace all water meters and remote reading devices at residential and business properties.

We’ll be sure to contact you before we begin work in your area. Our first line of communication will always be a direct letter sent to your property. If we have your contact information, we may also follow up via email or phone to ensure you're informed.

KTI may reach out on our behalf to schedule an appointment. Don’t worry – during an appointment a technician will always arrive in uniform, with proper ID, and in a marked vehicle. Each technician is assigned a unique ID number, which we have on file. If you ever have any questions or want to verify their identity, please contact KTI directly at 1-833-543-8807 or call 311 for assistance.

What is the new water meter technology?

The water meter on your property tracks and measures how much water you use. Right now, a person (meter reader) must physically visit your property, either monthly or bi-monthly, to collect readings through a touchpad outside your home or business. These readings are then shared with your local hydro provider to calculate your water bill.

What's changing?

Halton is upgrading to Advanced Metering Infrastructure (AMI) — a secure, modern system that collects water meter readings remotely.

Why Advanced Metering Infrastructure (AMI)?

This upgrade modernizes Halton's water meter system for better service and convenience.

• No more manual readings:
  Say goodbye to in-person visits. The new technology will eliminate the need for meter readers to drive throughout your community to read water meters, reducing the environmental impact.
• Efficient & reliable tracking of your water usage:
  The new meter technology streamlines the process of collecting water usage data. You can register for your local hydro provider’s online customer portal to conveniently and securely access your water use data, meter readings, bills and payments!
• Proven technology:
  AMI is already used in communities across Ontario and North America.

A typical water meter. As part of Halton’s advanced metering infrastructure, your water meter will be connected to a radio transmitter for remote meter reading.

The radio transmitter shown here will be installed on the outside of your home or business, and connected to your water meter. The radio transmitter will allow for remote meter reading.

When will the water meter replacement happen?

We're rolling out water meter technology upgrades in phases across the region, starting in Burlington. Work will happen ward by ward, focusing on different neighbourhoods along the way. Please check the schedule and map below to find out when we’ll be in your area. When we’re in your neighbourhood we will send you a letter with more details and specific instructions.

How the new water meter technology works

The water meter and radio transmitter work together to allow for remote meter reading.

1. Your water meter measures your water usage.
2. The new technology will:
   1. have a transmitter that reads your water usage information;
   2. encrypt your usage information to protect your privacy; and
   3. use wireless technology to send your water usage information to Halton Region. This data is sent six times per day and takes less than one second to send. No personal information is transmitted.
3. Halton will provide your water usage information to your local hydro provider, who will then include it on your utility bill.
4. To help manage your water use, you can access your water usage information through your hydro provider’s online customer portal.
5. There will be no changes to how or when you receive your utility bill.

New meter technology

Data collectors

Halton Region's host software

Hydro provider

Online customer portal

Water bill

Frequently asked questions