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Modernization of Water Meter Infrastructure in Halton

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Halton Region is modernizing our water meter infrastructure to provide you with access to even more information on your water usage. This page provides information about our new water meter technology, how it works and how it will be implemented in all residential homes and businesses across the community by 2025. You can also sign up to receive regular updates about the project and check out answers to frequently asked questions.

Background: Advanced Metering Infrastructure (AMI) in Halton

Every day, Halton Region delivers high-quality drinking water to homes and businesses across the community. The water meter on your property measures your water use. Water meter readings are used by your local hydro provider to calculate your water bill.

Currently, a meter reader visits your property to collect water meter readings via a touch pad located at your home or business. The touch pad is often located on the outside of your home or business.

Halton is transitioning from this manual water meter reading system to a remote meter reading system called Advanced Metering Infrastructure—or AMI. This secure, modern and reliable technology has been installed in communities across North America, including communities in Ontario.

AMI was approved by Regional Council in June 2018 (external PDF) for installation in all residential properties and businesses in Halton. The Advanced Metering Infrastructure (AMI) technology will modernize water meter infrastructure in the region and make the collection of water meter readings more efficient by allowing for remote meter reading.

Installation timeline

AMI technology is anticipated to be installed across the region by 2025.

  • Mid-summer 2022: Initial Deployment begins, which will involve approximately 1,000 homes and businesses.
  • 2023: Mass Deployment begins , which will involve all residential and business properties across the entire region. 

In spring 2022, you may receive a formal letter from Halton Region if your home or business is selected as one of the approximately 1,000 properties for Initial Deployment. The letter will include more details about the installation of new meter technology at your property. We will post a sample letter on this webpage in spring 2022 prior to Initial Deployment, so you can see what will be received. In early 2023, Halton Region will begin contacting more residents and business owners, and we anticipate all properties will have AMI technology installed by 2025.

If you receive a letter about AMI installation prior to the sample letter being posted, or have any questions about information received from Halton Region, please call 311 or email accesshalton@halton.ca.

Benefits of Advanced Metering Infrastructure (AMI)

Here are some of the benefits of AMI:

  • Track your water usage: Through the online customer portal associated with your local hydro provider, you will have secure access to your water usage data. You will be able to view hourly water meter readings.
  • Prepare for upcoming bills: Also through the online customer portal, you can set up email alerts about increases in your water usage. This will help you react to any unexpected water usage and ensure you are prepared for your next water bill – for example, by conserving water or investigating possible leaks.
A water meter is installed in a customer’s property. As part of AMI, your water meter will be connected to a radio transmitter that will allow for remote meter reading

A water meter is installed on a customer’s property. As part of AMI, your water meter will be connected to a radio transmitter that will allow for remote meter reading

The radio transmitter will be installed in your home or business, and connected to your water meter. The radio transmitter will allow for remote meter reading.

The radio transmitter shown here will typically be installed on the outside of your home or business, and is connected to your water meter. The radio transmitter will allow for remote meter reading.

How AMI works

The water meter and radio transmitter work together to allow for remote meter reading.

  1. Your water meter measures your water usage. The newly installed transmitter encrypts water usage information and sends it via wireless technology to a network of receivers that collect the data. This transmission is done six times daily and takes less than one second.
  2. The data collector relays your water usage to Halton Region’s host software.
  3. Halton Region provides water usage information to your local hydro provider.
  4. Your local hydro provider bills you for your water usage on your utility bill.
  5. Your water usage information will be available through the online customer portal associated with your local hydro provider. You can visit the online portal to help track your household or business's water use.
  6. There will be no change to how you will receive your utility bill from your local hydro provider.

AMI and radio transmitter technology is safe

The new meter technology is safe and complies with Health Canada’s guidelines for radio frequency exposure limits. The transmitter’s radio frequency levels are significantly less than other common household devices, such as microwaves, WIFI routers or cell phones.

graphic of the radio frequency levels of the new water meters compared to microwaves, WIFI routers and cell phones

Click to view the image in a larger size

Frequently asked questions

Below are some common questions about the new meter technology. To stay informed on project milestones, you can sign up to receive emails.

This depends on the age and compatibility of your water meter. A transmitter may be installed alone or as part of a water meter replacement.

No, the Region will contact you when we are ready to install new meter technology at your property.

The new meter technology will encrypt your water usage information before sending it to a network of receivers that collect your data. This ensures that all data remains safe and secure. No personal information, such as your name or address, is included; only the meter read and the meter and transmitter numbers are provided. This information will be paired with your billing account information to create your water billing.

All personal information collected by the local hydro company will be used to administer water billing. Water billing activities include sending you utility bills, notices of rate changes and/or discontinuation of services, and disclosure of water account information to registered property owners or collections agencies where the water account is in arrears. The collection of your information is in accordance with sections 11 and 398 of the Municipal Act, 2001, S.O. 2001, c. 25 and section 39.2 of the Regional Municipality of Halton’s By-law No. 71-19. Questions about the collection of your personal information can be directed to your local utility provider or by calling 311 and asking to speak with Finance.

The new meter technology is safe and complies with Health Canada’s guidelines for radio frequency exposure limits. The transmitter’s radio frequency levels are significantly less than other common household devices, such as microwaves, WIFI routers or cell phones.

For more information, please visit:

If you are selected to be an early adopter as part of Initial Deployment, you will receive a formal letter from Halton Region in spring 2022. A sample copy of this letter will be posted to this webpage for reference prior to notices being mailed to homes and businesses. If you receive a suspicious message about AMI or need further information, please call 311 or email accesshalton@halton.ca.

Additional information and related documents

 
 

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