You can find your water meter in the lowest part of your residence, in your basement or crawl space. The meter is next to the main water shut-off valve in your home.
Analog (dial) meters
Get to know your meter. Your water meter has a series of dials and hands. The dials measure the amount of water you've used in your home over time and are used to calculate your water bill.
- The sweep hand measures water flowing through the meter. As it completes a full circle, it causes the dials to turn once.
- The flow indicator measures any leaks in your home. The flow indicator moves counter-clockwise whenever water is moving through the meter.
- If either the low-flow indicator or the sweep hand moves when you believe that you are not using water in your home, then you might have a leak.
If you have a water meter with a digital display, here’s how to read this meter.
- Continually shine a bright flashlight over the solar panel (found on the register) to activate the LCD display.*
*Note: When the register display first comes on via a flashlight, all icons will be briefly displayed followed by firmware information. The register display will then change (every eight seconds) to show the reading and then the flow rate. The flow rate is per minute. When the display shows “RATE," the flow rate is being displayed.
- The 9-digit LCD shows your meter reading in cubic metres (1 cubic metre equals 1,000 litres. The last four digits of the reading are decimal points (e.g., 26.3987 cubic metres).
The flow indicator shows the direction of water flow:
- ON – water is in use
- OFF – water is not in use
- Flashing – water is running slowly
- (–) means reverse flow
- (+) means forward flow