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About Paramedic Services

 

Primary Care Paramedics and Advanced Care Paramedics provide emergency medical services to Halton Region residents. Learn about paramedic services in Halton Region.

Introduction to Paramedic Services

Halton Region’s Paramedic Services operates 24 hours a day, 7 days a week. Primary Care Paramedics and Advanced Care Paramedics provide emergency medical services (EMS) to residents in:

  • Burlington
  • Halton Hills
  • Milton
  • Oakville

The typical cost of an ambulance trip is $45 to the patient.

About Paramedic Services

Halton Region Paramedic Services provides advanced and basic pre-hospital emergency care to residents, responding from 14 ambulance stations located throughout the Region. They respond to more than 50,000 calls for service each year.

Stations


 

Most Paramedic Services stations in Halton Region have a public safety feature that addresses a common safety concern. These stations feature a bright yellow exterior public telephone that connects immediately to 911. This safety feature provides public access to 911 when Paramedic Services staff are not at the station.

Frequently asked questions

Does Halton Region Paramedic Services provide CPR training?

Halton Region Paramedic Services offers several options for community groups to learn cardiopulmonary resuscitation (CPR). It will deliver the following courses to a group of 12 to 25 people with access to a room suitable for teaching:

  • HeartSaver CPR
    An introduction to The Chain of Survival plus practical instruction in performing adult CPR and choking first aid techniques.
  • HeartSaver CPR for Older Adults
    A look at The Chain of Survival from an older adult perspective.
  • Basic Rescuer Level CPR
    An in-depth look at The Chain of Survival plus practical training in infant, child, and adult CPR and choking first aid techniques.
  • Infant Injury Prevention, First Aid and CPR
    Ideal for parents and caregivers with children aged newborn to six years.
  • Lunch’n Learn - The Chain of Survival and Public Access Defibrillation (PAD) in our Communities
    An interactive talk on how to initiate the Chain of Survival and the PAD program to respond to a cardiac emergency.

Courses are offered on weekdays, evenings and weekends. At least two weeks' notice is required for rescheduling. Class time and cost vary per course. To learn more about CPR training and how you can arrange for a training course, please call 311.

How can I find out more about becoming a paramedic?

All paramedics must take a two-year college level Primary Care Paramedic course. Following successful completion of the required college diploma, prospective candidates must undergo a certification process administered by the Ontario Ministry of Health, before becoming paramedics. To learn more, visit our paramedic services recruitment page.

What is a Primary Care and Advanced Care Paramedic?

All paramedics provide basic life support, and some advanced life support skills. All paramedics provide cardiac defibrillation and the administration of symptom relief medications.

An Advanced Care Paramedic is trained to provide additional Advanced Life Support (ALS) skills. Advanced Care Paramedics can perform a number of controlled medical acts and provide a wider range of pre-hospital treatment options to patients.

What is Halton Region's Paramedic Services?

In Halton Region, emergency medical services are provided 24 hours a day, seven days a week from 12 stations located throughout the region in Burlington, Halton Hills (Georgetown & Acton), Oakville and Milton. The service includes more than 270 paramedics with a fleet of 34 emergency response vehicles. Halton Region Paramedic Services responds to over 50,000 calls for service annually servicing over 580,000 Halton Region residents.

  • Medical direction and regular training provided by Sunnybrook Center for Prehospital Medicine (external link) ensures that paramedic skills are current and well practiced.
  • Halton Region Paramedic Services has a number of tactical paramedics who work closely with the Halton Region Police Tactical Rescue Unit (external link) to provide emergency medical support during high-risk situations.
  • Halton Region Paramedic Services also deploys a Bike Medic patrol to various community events held annually throughout the region, which enables paramedics to respond to emergencies in small, contained areas that might not be accessible by an ambulance vehicle.

What is the Bike Medic program?

The Bike Medic program enables paramedics to respond to emergencies in small, contained areas that might not be accessible by an ambulance vehicle. Bike Medics carry equipment that allows them to treat the same life-threatening emergencies as a regular paramedic crew.

Bike Medics are a regular feature at large community events in Halton Region, such as the annual Sound of Music festival in Burlington and Waterfront festival in Oakville. They also promote bike safety to children and the public.

What public education and safety awareness programs are offered?

Halton’s Public Access Defibrillation program focuses on coordinating the placement of Introduction to Paramedic services Automated External Defibrillators (AEDs) in strategic locations throughout the community where there is a chance someone could suffer a cardiac arrest. To learn more about this program, visit the section on public access defibrillation.

Paramedics also provide education about:

  • CPR
  • Injury Prevention – Paramedics participate in programs such as RiskWatch, which is delivered to elementary school-level children. They also participate in CHAT (Community & Hospital Against Trauma), an awareness program designed to inform teens about the dangers of risk-taking behaviours such as speeding, cliff jumping, mixing alcohol/drugs with driving, swimming, etc.

Paramedics work closely with the Early Years program to provide education for new parents on prevention of childhood injuries and first aid and CPR techniques. They also regularly conduct presentations/demonstrations at schools and community events across Halton Region.

Statement of information practices

Halton Region Paramedic Services will often collect personal health information in the course of providing urgent medical care and transportation services to sick or injured individuals.

  • Specific rules relating to the collection, use and disclosure of personal health information apply to the health sector through the Personal Health Information Protection Act (PHIPA).
  • The Director of Paramedic Services is responsible for ensuring that the personal health information practices of the Paramedic Services Division comply with PHIPA.
  • Individuals who have been in contact with Halton Region Paramedic Services have a right to know how their personal health information is collected, used and disclosed.
Learn more about the information practices of Halton Region Paramedic Services.

How to request your Ambulance Call Record(s) (ACR) 

Lawyers must provide the following three items in order to obtain an Ambulance Call Record for their client:

  1. A request letter that provides the following information:
    • Patient’s name
    • Patient’s date of birth
    • Date of the incident
    • Time of the incident
    • Location of the incident
    • If patient was transported and to which hospital
    • Any additional details pertaining to the incident
  2. A signed, original authorization form from the patient providing consent to release the Ambulance Call Record to the lawyer’s office.
  3. A cheque in the amount of $91 made payable to “Halton Region”. Fee is valid until December 31, 2020 and is subject to change January 1, 2021.

Once the Ambulance Call Record has been located, a copy of the record will be couriered to your office. Paramedic Services is required to respond to all requests within 30 days. Please contact our office if you have not received the Ambulance Call Record within 30 days of sending your request.

In the event an Ambulance Call Record cannot be located, a letter will be mailed to the law firm and, with few exceptions, the cheque will be returned.

All requests can be mailed to:

  • Halton Region Paramedic Services
    Attn: Operations
    1179 Bronte Road
    Oakville, ON
    L6M 4G3
    Tel: 905-825-6000 ext. 7112

Patients who would like to obtain a copy of their own ACR can do so by providing the following two items:

  1. request letter (PDF file) that provides the following information:
    • Patient’s name
    • Patient’s date of birth
    • Patient’s telephone number
    • Date of the incident
    • Time of the incident
    • Location of the incident
    • If patient was transported and to which hospital
    • Any additional details pertaining to the incident
  1. A cheque in the amount of $91 made payable to “Halton Region”. Fee is valid until December 31, 2020 and is subject to change January 1, 2021.  If this fee causes financial hardship, you may request a waiver of the fee, however we may ask for proof to support this request.

Please allow up to 2 weeks for your request to be processed. If you do not hear back from us within this timeframe, please contact our office to ensure your request has been received.

Once the ACR has been located, we will notify you that it is ready for pick up. At the time of pick up, you must present one piece of government identification (must be photo ID). The identification will be photocopied for our records.

If you would prefer to have the ACR sent to your home via courier, please enclose with your letter a photocopy of one piece of your government identification (must be photo ID). Qualifying government identification is as follows:

  • Driver’s Licence (front and back)
  • Passport
  • Health Card (front and back)
  • other federal, provincial, territorial or municipal identification card
  • Military identification
  • Certificate of Indian Status
  • Old Age Security card
  • Federal, provincial, territorial or municipal employee identification card.

Please note, in the event an ACR cannot be located, a letter will be mailed to you and the cheque will be returned.

All requests can be mailed to:

  • Halton Region Paramedic Services
    Attn: Operations
    1179 Bronte Road
    Oakville, ON L6M 4G3
    Tel: 905-825-6000, ext. 7112

Persons who would like to obtain a copy of an ACR on behalf of a child under 16 or an individual who cannot request their own ACR can do so by providing the following three items:

  1. request letter (PDF file) that provides the following information:
    • Patient’s name
    • Patient’s date of birth
    • Patient’s telephone number
    • Date of the incident
    • Time of the incident
    • Location of the incident
    • If patient was transported and to which hospital
    • Any additional details pertaining to the incident
  2. Legal documentation to show that the requestor is entitled to obtain this health information on behalf of the patient. For a child, this is a copy of their birth certificate or passport. For any other living individual, this is a Power of Attorney for Personal Care. In the case of a deceased person, this is a Will naming the requestor as Executor, or a notarized letter stating that the requestor is assuming responsibility for the estate if there is no Will.
  3. A cheque in the amount of $91 made payable to “Halton Region”. Fee is valid until December 31, 2020 and is subject to change January 1, 2021. If this fee causes financial hardship, you may request a waiver of the fee, however we may ask for proof to support this request.

Please allow up to 2 weeks for your request to be processed. If you do not hear back from us within this timeframe, please contact our office to ensure your request has been received.

Once the ACR has been located, we will notify you that it is ready for pick up. At the time of pick up, you must present one piece of government identification (must be photo ID). The identification will be photocopied for our records.

If you would prefer to have the ACR sent to your home via courier, please enclose with your letter a photocopy of one piece of your government identification (must be photo ID). Qualifying government identification is as follows:

  • Driver’s Licence (front and back)
  • Passport
  • Health Card (front and back)
  • other federal, provincial, territorial or municipal identification card
  • Military identification
  • Certificate of Indian Status
  • Old Age Security card
  • Federal, provincial, territorial or municipal employee identification card.

Please note, in the event an ACR cannot be located, a letter will be mailed to you and the cheque will be returned.

All requests can be mailed to:

  • Halton Region Paramedic Services
    Attn: Operations
    1179 Bronte Road
    Oakville, ON L6M 4G3
    Tel: 905-825-6000, ext. 7112

Connect with us!

Follow our official accounts for information on Paramedic Services in Halton Region:

 @RegionofHalton
 @ChiefGSage
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