About Paramedic Services
What Paramedic Services does
Halton Paramedics work 24 hours a day, seven days a week, to provide life-saving emergency care to residents in Burlington, Halton Hills, Milton and Oakville. Our team includes more than 300 paramedics and 30 ambulances and response vehicles that operate out of 15 ambulance stations. Every year, they respond to more than 60,000 calls and transport nearly 36,000 people.
Partnerships
- Medical direction and regular training provided by Sunnybrook Center for Prehospital Medicine (external link) ensures that paramedic skills are current and well practiced.
- Halton Region Paramedic Services has a number of tactical paramedics who work closely with the Halton Region Police Tactical Rescue Unit (external link) to provide emergency medical support during high-risk situations.
Cost of emergency services
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Paramedic Services recruitment
Paramedic stations in Halton
Most Paramedic Services stations in Halton Region have a public safety feature that addresses a common safety concern. These stations feature a bright yellow exterior public telephone that connects immediately to 911. This safety feature provides public access to 911 when Paramedic Services staff are not at the station.
Frequently asked questions
For enquiries about CPR training, please contact Halton Region Paramedic Services at 905-825-6000.
All paramedics must take a two-year college level Primary Care Paramedic course. Following successful completion of the required college diploma, prospective candidates must undergo a certification process administered by the Ontario Ministry of Health, before becoming paramedics. To learn more, visit our paramedic services recruitment page.
All paramedics provide basic life support, and some advanced life support skills. All paramedics provide cardiac defibrillation and the administration of symptom relief medications.
An Advanced Care Paramedic is trained to provide additional Advanced Life Support (ALS) skills. Advanced Care Paramedics can perform a number of controlled medical acts and provide a wider range of pre-hospital treatment options to patients.
The Bike Medic program enables paramedics to respond to emergencies in small, contained areas that might not be accessible by an ambulance vehicle. Bike Medics carry equipment that allows them to treat the same life-threatening emergencies as a regular paramedic crew.
Bike Medics are a regular feature at large community events in Halton Region, such as the annual Sound of Music festival in Burlington and Waterfront festival in Oakville. They also promote bike safety to children and the public.
Paramedic Services offers public education and safety awareness programs focused on emergency preparedness and community well-being, including:
- AED registration and guidance: Assistance with registering automated external defibrillators (AEDs) with Central Ambulance Communications Centres (CACC)/911 and guidance on appropriate device placement.
- School visits: Paramedics visit schools to educate students how and when to call 911, share general safety information, and discuss paramedic career pathways.
- Community group presentations: Presentations for local groups that provide tips on staying safe at home and guidance on how to respond during emergencies.
For more information or to enquire about availability for your community or school event, please contact Halton Region Paramedic Services at 905-825-6000.
Statement of information practices
Halton Region Paramedic Services will often collect personal health information in the course of providing urgent medical care and transportation services to sick or injured individuals.
- Specific rules relating to the collection, use and disclosure of personal health information apply to the health sector through the Personal Health Information Protection Act (PHIPA).
- The Director of Paramedic Services is responsible for ensuring that the personal health information practices of the Paramedic Services Division comply with PHIPA .
- Individuals who have been in contact with Halton Region Paramedic Services have a right to know how their personal health information is collected, used and disclosed.
How to request an Ambulance Call Record
Lawyers must provide the following three items in order to obtain an Ambulance Call Record for their client:
A request letter that provides the following information:
- Patient’s name
- Patient’s date of birth
- Date of the incident
- Time of the incident
- Location of the incident
- If patient was transported and to which hospital
- Any additional details pertaining to the incident
A signed, original authorization form from the patient providing consent to release the Ambulance Call Record to the lawyer’s office.
A cheque in the amount of $95 made payable to “Halton Region”.
Fee is valid until and is subject to change .
Once the Ambulance Call Record has been located, a copy of the record will be couriered to your office. Paramedic Services is required to respond to all requests within 30 days. Please contact our office if you have not received the Ambulance Call Record within 30 days of sending your request.
In the event an Ambulance Call Record cannot be located, a letter will be mailed to the law firm and, with few exceptions, the cheque will be returned.
Patients who would like to obtain a copy of their own Ambulance Call Record can do so by providing the following two items:
An Ambulance Call Record Request letter (PDF file) that provides the following information:
- Patient’s name
- Patient’s date of birth
- Patient’s telephone number
- Date of the incident
- Time of the incident
- Location of the incident
- If patient was transported and to which hospital
- Any additional details pertaining to the incident
A cheque in the amount of $95 made payable to “Halton Region”.
Fee is valid until and is subject to change . If this fee causes financial hardship, you may request a waiver of the fee, however we may ask for proof to support this request.
Paramedic Services is required to respond to all requests within 30 days. Please contact our office if you have not received the Ambulance Call Record within 30 days of sending your request.
Once the Ambulance Call Record has been located, we will notify you that it is ready for pick up. At the time of pick up, you must present one piece of government identification (must be photo ID). The identification will be photocopied for our records.
If you would prefer to have the Ambulance Call Record sent to your home via courier, please enclose with your letter a photocopy of one piece of your government identification (must be photo ID).
Please note, in the event an Ambulance Call Record cannot be located, a letter will be mailed to you and the cheque will be returned.
Qualifying government identification is as follows:
- Driver’s Licence (front and back),
- Passport,
- Health Card (front and back),
- other federal, provincial, territorial or municipal identification card,
- Military identification,
- Certificate of Indian Status,
- Old Age Security card,
- Federal, provincial, territorial or municipal employee identification card.
Persons who would like to obtain a copy of an Ambulance Call Record on behalf of an individual or a child under 16 can do so by providing the following three items:
A Patient Ambulance Call Record Request letter (PDF file) that provides the following information:
- Patient’s name
- Patient’s date of birth
- Patient’s telephone number
- Date of the incident
- Time of the incident
- Location of the incident
- If patient was transported and to which hospital
- Any additional details pertaining to the incident
Legal documentation to show that the requestor is entitled to obtain this health information on behalf of the patient.
For a child, this is a copy of their birth certificate or passport. For any other living individual, this is a Power of Attorney for Personal Care or Guardianship of the person. In the case of a deceased person, this is a Will naming the requestor as Executor, or a notarized letter stating that the requestor is assuming responsibility for the estate if there is no Will.
A cheque in the amount of $95 made payable to “Halton Region”.
Fee is valid until and is subject to change . If this fee causes financial hardship, you may request a waiver of the fee, however we may ask for proof to support this request.
Paramedic Services is required to respond to all requests within 30 days. Please contact our office if you have not received the Ambulance Call Record within 30 days of sending your request.
Once the Ambulance Call Record has been located, we will notify you that it is ready for pick up. At the time of pick up, you must present one piece of government identification (must be photo ID). The identification will be photocopied for our records.
If you would prefer to have the Ambulance Call Record sent to your home via courier, please enclose with your letter a photocopy of one piece of your government identification (must be photo ID).
Please note, in the event an Ambulance Call Record cannot be located, a letter will be mailed to you and the cheque will be returned.
Qualifying government identification is as follows:
- Driver’s Licence (front and back),
- Passport,
- Health Card (front and back),
- other federal, provincial, territorial or municipal identification card,
- Military identification,
- Certificate of Indian Status,
- Old Age Security card,
- Federal, provincial, territorial or municipal employee identification card.